LiveChat: AI live chat by Text for Shopify App Store
By Text
LiveChat: AI live chat by Text is the #59 ranked order tracking app on Shopify, with a 4.4 average rating from 49 reviews, with a free plan available, as of Sep 3, 2026.
LiveChat: AI live chat by Text is a Shopify App Store app by Text, launched November 2017. With a rating of 4.4★ from 49 reviews, it currently ranks #59 in the Order tracking category.
AppRanks data: LiveChat: AI live chat by Text ranks #59 in Order tracking on Shopify App Store, placing it in the top 19% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
LiveChat: AI live chat by Text is a well-rated Shopify app with a limited review volume. It is listed in the Order tracking category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 49 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Text — established developer track record
Cons
- −Limited review base (49) — ratings can shift significantly with new feedback
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About LiveChat: AI live chat by Text
How LiveChat: AI live chat by Text works
With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving.
Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools.
You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal.
Screenshots
Key features
- AI Copilot assistant: Get instant AI-powered replies that speed up support.
- 200+ integrations: Chat with customers via Messenger, WhatsApp, and more.
- Proactive customer engagement: Reach shoppers with timely deals and updates.
- Product recommendations: Suggest items that link directly to product pages.
- Checkout chat support: Assist buyers during checkout to reduce abandoned carts
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Callback ServiceImplement callback functionality to enhance user interactions.common
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- Checkout TrackingMonitor the checkout process to identify drop-off points.niche
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- EncryptionUse encryption techniques to secure data and communications.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Order Lookup PageProvide customers with a page to track and lookup their orders easily.niche
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time NotificationsGet immediate alerts for important updates and events.niche
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- ReportingGenerate and view reports on various metrics and data.common
- Review Request AutomationSend and manage requests for feedback and reviews.common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Starter Plan FeaturesAccess all features included in the Starter plan.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Unlimited Chat HistoryAccess unlimited chat and conversation history for customer interactions.niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Video Call SupportEngage with customers through real-time video calls for enhanced support.niche
- Voice SupportProvide assistance to customers through voice communication channels.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Helpdesk IntegrationIntegrate helpdesk solutions for improved customer support.niche
- Knowledge BaseCreate and manage a comprehensive knowledge base for users.niche
Pricing plans
Starter25/month
|
Team59/month
|
Most popular Business89/month
|
Category rankings
As of Sep 4, 2026- Order tracking#59of 326Top 19%
- Order#65of 521Top 13%
- Chat#133of 962Top 14%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
LiveChat: AI live chat by Text ranks for 41 keywords across Shopify App Store. Here are the top 3:
- Rank #24
- 2.livechatRank #1
- Rank #3
Competitors & alternatives
LiveChat: AI live chat by Text doesn't have curated competitor matchups yet. Other tracked order tracking apps on Shopify:
Frequently asked questions
What is LiveChat: AI live chat by Text?
LiveChat: AI live chat by Text is an app for Shopify. It currently holds a 4.4-star rating from 49 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Order tracking category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Text.
Is LiveChat: AI live chat by Text free?
LiveChat: AI live chat by Text does not offer a permanent free plan on Shopify. Pricing starts at 25, and the listed tiers are Starter, Team, Business. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses LiveChat: AI live chat by Text?
LiveChat: AI live chat by Text is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Order tracking category on Shopify.
Where does LiveChat: AI live chat by Text rank on Shopify?
LiveChat: AI live chat by Text currently sits at position #59 in the Order tracking category on Shopify. That places it in the top 18% of 326 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does LiveChat: AI live chat by Text integrate with?
LiveChat: AI live chat by Text lists 7 integrations on its Shopify marketplace page. The most prominent are Checkout, Facebook, Instagram, Mailchimp, Messenger, WhatsApp, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.