Side-by-side comparison · 24 data points
Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales
| 17TRACK Order Tracking | LiveChat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | 17TRACK Order Tracking | LiveChat: AI live chat by Text |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.4 ★ |
| Total reviews | ★ 4.3k | 49 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | 2 | — |
| Languages | 19 supported | 1 supported |
| Listed since | Jan 2021 | Nov 2017 |
Based on the data on this page, 17TRACK Order Tracking is the stronger choice for most Shopify App Store merchants — 4.9★ vs LiveChat: AI live chat by Text's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: 17TRACK Order Tracking at Free plan available, LiveChat: AI live chat by Text at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
17TRACK Order Tracking has the larger user base (4,295 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. LiveChat: AI live chat by Text's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to 17TRACK Order Tracking; mid-market and enterprise merchants with specific feature requirements should evaluate both — LiveChat: AI live chat by Text's 49-review base may include the workflow context that matches your specific use case better than 17TRACK Order Tracking's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 17TRACK Order Tracking audit • LiveChat: AI live chat by Text audit
| Last updated | — | — |
|---|
| Keyword | 17TRACK Order Tracking | LiveChat |
|---|---|---|
| order lookup | #1 | #24 |
| order tracking | #1 | #119 |
| product recommender | #33 | #211 |
| product recommendation | #35 | #211 |
| product recommendations | #36 | #211 |
Not featured in any section recently.
Both 17TRACK Order Tracking and LiveChat: AI live chat by Text offer paid plans only. 17TRACK Order Tracking starts at Free plan available; LiveChat: AI live chat by Text starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
17TRACK Order Tracking has the higher average rating (4.9★ from 4,295 reviews) compared to LiveChat: AI live chat by Text (4.4★ from 49 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
17TRACK Order Tracking holds the higher average rating (4.9★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. 17TRACK Order Tracking has the deeper published review base (4,295 vs 49), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
17TRACK Order Tracking typically suits early-stage and growth-mode teams based on its published review base (4,295 reviews). LiveChat: AI live chat by Text typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. 17TRACK Order Tracking and LiveChat: AI live chat by Text both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from LiveChat: AI live chat by Text" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
