- Category rank
- #14 in Case Management
- Price from
- $30 / user / month (USD)
- Listing audit
- 61/100
Salesforce AI agent: Salesforce Connector is a Salesforce AppExchange app by Sendbird. With a rating of 5.0★ from 1 reviews, it currently ranks #14 in the Case Management category.
Salesforce AI agent: Salesforce Connector is the #14 ranked Case Management app on Salesforce, with a 5.0 average rating from 1 review, as a paid app, as of Nov 15, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 15, 2026
Salesforce AI agent: Salesforce Connector ranks #14 of 73 in Case Management on Salesforce. It holds a 5.0★ average from 1 review on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- No standout positives in the measured data.
Cons
- −Only 1 review — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Salesforce AI agent: Salesforce Connector
How Salesforce AI agent: Salesforce Connector works
Boost CSAT with enhanced features for agents and customers - Switch case from chat list - Embedded chat in Salesforce UI - Summarize (powered by ChatGPT) - Transcripts - Canned responses - Proactive Chat - Analytics - Seamless integration with Sendbird AI agent
Drive agent productivity with Sendbird's advanced chat solution - Auto image moderation - Auto-thumbnail generator - Auto profanity filter - Chatbot interface - Domain moderation - Moderation dashboard - Smart throttling - Webhooks
Key features
- Customer service powered by generative AI agents Easily create and configure your AI agent parameters without complex coding.
- Increase customer satisfaction Delight your customers with lightning-fast support. Provide real-time, seamless conversations even if sessions disconnect.
- Maximize live agent performance Streamline your support workflows. Enable agents to work on multiple cases simultaneously to drive efficiency.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (1)
role not classified yet
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Case Management#14of 73Top 20%
- Agent Productivity#33of 316Top 11%
- Customer Service#122of 1,163Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Salesforce AI agent: Salesforce Connector ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Salesforce AI agent: Salesforce Connector doesn't have curated competitor matchups yet.Other tracked Case Management apps on Salesforce:
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Frequently asked questions
What is Salesforce AI agent: Salesforce Connector?
Salesforce AI agent: Salesforce Connector is a Salesforce app by Sendbird, listed in Case Management. It holds a 5.0-star average from 1 review on Salesforce. It has been listed since 2024.
Is Salesforce AI agent: Salesforce Connector free?
No. Salesforce AI agent: Salesforce Connector has no free plan on Salesforce; the paid plan is $30 / user / month (USD). Listed plans: Sendbird Support Chat: Salesforce Connector (per agent/month).
Where does Salesforce AI agent: Salesforce Connector rank on Salesforce?
Salesforce AI agent: Salesforce Connector ranks #14 of 73 apps in Case Management on Salesforce.