Sendbird Chat for Agents is the #22 ranked case management app on Salesforce, with a 5.0 average rating from 1 review, as a paid app, as of Sep 11, 2026.
Sendbird Chat for Agents is a Salesforce AppExchange app by Sendbird. With a rating of 5.0★ from 1 reviews, it currently ranks #22 in the Case Management category.
AppRanks data: Sendbird Chat for Agents ranks #22 in Case Management on Salesforce AppExchange, placing it in the top 32% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Sendbird Chat for Agents is a category-leading Salesforce app with a limited review volume. It is listed in the Case Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Sendbird — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Sendbird Chat for Agents?
See Sendbird Chat for Agents's alternatives ranked by audit score, rating, and review velocity.
About Sendbird Chat for Agents
How Sendbird Chat for Agents works
Boost CSAT with enhanced features for agents and customers - Switch case from chat list - Embedded chat in Salesforce UI - Summarize (powered by ChatGPT) - Transcripts - Canned responses - Proactive Chat - Analytics - Seamless integration with Sendbird AI agent
Drive agent productivity with Sendbird's advanced chat solution - Auto image moderation - Auto-thumbnail generator - Auto profanity filter - Chatbot interface - Domain moderation - Moderation dashboard - Smart throttling - Webhooks
Key features
- Customer service powered by generative AI agents Easily create and configure your AI agent parameters without complex coding.
- Increase customer satisfaction Delight your customers with lightning-fast support. Provide real-time, seamless conversations even if sessions disconnect.
- Maximize live agent performance Streamline your support workflows. Enable agents to work on multiple cases simultaneously to drive efficiency.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.
Category rankings
As of Sep 12, 2026- Case Management#22of 70Top 32%
- Agent Productivity#108of 308Top 36%
- Customer Service#447of 1,137Top 40%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Sendbird Chat for Agents ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Sendbird Chat for Agents doesn't have curated competitor matchups yet. Other tracked case management apps on Salesforce:
Frequently asked questions
What is Sendbird Chat for Agents?
Sendbird Chat for Agents is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2024. It is listed under the Case Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sendbird.
Is Sendbird Chat for Agents free?
Sendbird Chat for Agents does not offer a permanent free plan on Salesforce. Pricing starts at 30, and the listed tiers are Sendbird Support Chat: Salesforce Connector (per agent/month). Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Sendbird Chat for Agents?
Sendbird Chat for Agents is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Case Management category on Salesforce.
Where does Sendbird Chat for Agents rank on Salesforce?
Sendbird Chat for Agents currently sits at position #22 in the Case Management category on Salesforce. That places it in the top 31% of 70 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.