- Category rank
- #16 in Case Management
- Price from
- $40 / user / month (USD)
- Listing audit
- 72/100
Aeon2 – Case Time Tracking & Agent Utilization for Salesforce is a Salesforce AppExchange app by Aeon2. With a rating of 5.0★ from 11 reviews, it currently ranks #16 in the Case Management category.
Aeon2 – Case Time Tracking & Agent Utilization for Salesforce is the #16 ranked Case Management app on Salesforce, with a 5.0 average rating from 11 reviews, as a paid app, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Aeon2 – Case Time Tracking & Agent Utilization for Salesforce ranks #16 of 73 in Case Management on Salesforce. It holds a 5.0★ average from 11 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2018
Cons
- −Only 11 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Aeon2 – Case Time Tracking & Agent Utilization for Salesforce
How Aeon2 – Case Time Tracking & Agent Utilization for Salesforce works
Aeon2 helps Salesforce Service Cloud teams understand how support work actually happens.
Automatically track how human service agents spend time across cases, channels, and workflows—without timers or manual input. Gain visibility into true time per case, agent utilization, and workload distribution.
With this data, teams can improve staffing decisions, identify inefficiencies, reduce cost per case, and better understand operational performance inside Salesforce.
Used by enterprise teams, including Fortune 500 organizations, Aeon2 provides a reliable foundation for support operations and automation initiatives.
As a native Salesforce app, Aeon2 keeps all data within your Salesforce environment and integrates seamlessly with Service Cloud and Omni-Channel.
Key features
- Understand true time per case — not just status duration
- Measure real agent utilization across queues and channels
- See workload distribution across your support team
