ServiceRocket Connector for Salesforce and Jira (Cloud) for Salesforce AppExchange
ServiceRocket Connector for Salesforce and Jira (Cloud) is the #18 ranked case management app on Salesforce, with a 3.6 average rating from 18 reviews, as a paid app, as of Sep 9, 2026.
ServiceRocket Connector for Salesforce and Jira (Cloud) is a Salesforce AppExchange app by Appfire Technologies, LLC. With a rating of 3.6★ from 18 reviews, it currently ranks #18 in the Case Management category.
AppRanks data: ServiceRocket Connector for Salesforce and Jira (Cloud) ranks #18 in Case Management on Salesforce AppExchange, placing it in the top 26% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ServiceRocket Connector for Salesforce and Jira (Cloud) is a mixed-rating Salesforce app with a limited review volume. It is listed in the Case Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 18 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Appfire Technologies, LLC — established developer track record
Cons
- −Average rating below 4.0 (3.6★) — read recent low-star reviews before committing
- −Limited review base (18) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About ServiceRocket Connector for Salesforce and Jira (Cloud)
How ServiceRocket Connector for Salesforce and Jira (Cloud) works
Your development and product management teams live in Jira. Your support and sales teams close in Salesforce. They all deal with product issues and need an integrated view of what's going in order to be effective. The connector links and synchronizes Salesforce objects and Jira issues for an integrated experience from either interface.
- Connect Jira Cloud to multiple Salesforce instances. - Bind each connection to multiple Jira projects. - Choose which Salesforce objects and fields are available in Jira Cloud. - Search for Salesforce objects from within Jira Cloud. - Create Salesforce object from a Jira issue. - Associate Salesforce objects to Jira issues, push and pull changes to/from Salesforce. - See aggregated view of comments from associated Salesforce Cases. - View, create and associate Jira issue in Salesforce. - ...and more!
Key features
- Connect Salesforce & Jira Cloud like never before! Associate Jira issues with Salesforce Cases, Accounts, Opportunities, and more.
- Bring Jira Cloud details to Salesforce. Display associated Jira issues and comments.
- Clone a Salesforce Case into a Jira issue, from within Salesforce. Synchronize the contents of both systems, automatically or manually.
Category rankings
As of Sep 9, 2026- Case Management#18of 70Top 26%
- Admin And Developer Tools#156of 533Top 30%
- Customer Service#230of 1,137Top 21%
- It And Administration#352of 1,494Top 24%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ServiceRocket Connector for Salesforce and Jira (Cloud) ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
ServiceRocket Connector for Salesforce and Jira (Cloud) doesn't have curated competitor matchups yet. Other tracked case management apps on Salesforce:
Frequently asked questions
What is ServiceRocket Connector for Salesforce and Jira (Cloud)?
ServiceRocket Connector for Salesforce and Jira (Cloud) is an app for Salesforce. It currently holds a 3.6-star rating from 18 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Case Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Appfire Technologies, LLC.
Is ServiceRocket Connector for Salesforce and Jira (Cloud) free?
ServiceRocket Connector for Salesforce and Jira (Cloud) does not offer a permanent free plan on Salesforce. Pricing starts at paid. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses ServiceRocket Connector for Salesforce and Jira (Cloud)?
ServiceRocket Connector for Salesforce and Jira (Cloud) is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Case Management category on Salesforce.
Where does ServiceRocket Connector for Salesforce and Jira (Cloud) rank on Salesforce?
ServiceRocket Connector for Salesforce and Jira (Cloud) currently sits at position #18 in the Case Management category on Salesforce. That places it in the top 26% of 70 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does ServiceRocket Connector for Salesforce and Jira (Cloud) integrate with?
ServiceRocket Connector for Salesforce and Jira (Cloud) lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Marketing Cloud, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.