SERVICE 1 Field Service Management for Salesforce
- Category rank
- #35 in Field Service
- Listing audit
- 64/100
SERVICE 1 Field Service Management is a Salesforce AppExchange app by SERVICE 1 GmbH. With a rating of 4.8★ from 6 reviews, it currently ranks #35 in the Field Service category.
SERVICE 1 Field Service Management is the #35 ranked Field Service app on Salesforce, with a 4.8 average rating from 6 reviews, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
SERVICE 1 Field Service Management ranks #35 of 124 in Field Service on Salesforce. It holds a 4.8★ average from 6 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2016
Cons
- −Only 6 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About SERVICE 1 Field Service Management
How SERVICE 1 Field Service Management works
SERVICE 1 - The modular Field Service Performance Package - is the complete and integrated solution for field service organizations and includes:
Intelligent Service Console: Dispatchers have access to all relevant data for processing service requests faster than ever.
- Customer service data, proactive maintenance scheduling
- Service parts, reverse logistics, inventory & depot repair
- Field service analytics and interactive dashboards
SERVICE 1 is named in Gartner Magic Quadrant (FSM) and the inventor of the Advanced Scheduling Engine® (ASE) for automated dispatching and route optimization. ASE improves field service processes in multiple ways:
- Service orders are automatically created from customer product alerts (IoT)
- Capacity utilization is based on flexible working time models and qualification
- Spare part logistics are accessible, first time fix rates go up
- Newton AI - The future of excellent service
- Online-order entry
- Self-scheduling
- Order processing and invoice processing
Key features
- SERVICE 1 is the only solution for field service, offering automated scheduling, AI & route planning. The Advanced Scheduling Engine® creates work orders directly from product alerts (IoT) and improves productivity from call center to service delivery.
