CTI Ninja | Telephony Integration with Salesforce for Salesforce AppExchange
CTI Ninja | Telephony Integration with Salesforce is the #39 ranked case management app on Salesforce, as a paid app, as of Sep 12, 2026.
CTI Ninja | Telephony Integration with Salesforce is a Salesforce AppExchange app by Ksolves India Limited.
AppRanks data: CTI Ninja | Telephony Integration with Salesforce ranks #39 in Case Management on Salesforce AppExchange, placing it in the top 56% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
CTI Ninja | Telephony Integration with Salesforce is a newly-listed Salesforce app with a limited review volume. It is listed in the Case Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Ksolves India Limited — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About CTI Ninja | Telephony Integration with Salesforce
How CTI Ninja | Telephony Integration with Salesforce works
Ksolves CTI, developed by Ksolves India Limited, is a Salesforce-native telephony app that does not require any Salesforce APIs or integration.
Powered by Twilio’s robust APIs, it enables voice communication directly within Salesforce for a streamlined customer experience. Its user-friendly interface makes it easy for teams to manage calls seamlessly and stay productive.
Tailored for sales and customer service teams, Ksolves CTI transforms call management with powerful features like incoming and outgoing calls, call recording, detailed call logs, call duration tracking, in-call note-taking, and Click2Call functionality. With these features, your team can connect with customers across regions, boost productivity, and close more deals efficiently.
Ksolves CTI offers 24/7 support via email and chat, ensuring help is always at hand. Regular updates keep the app compatible with Salesforce and Twilio, providing smooth functionality and access to new features. Comprehensive guides and setup documentation ensure a quick and seamless onboarding experience.
Key features
- WHY CHOOSE KSOLVES CTI? Add phone numbers from worldwide countries and connect with customers seamlessly within Salesforce. - Inbound and outgoing calling - Call recording - Decentralized Identifiers (DIDs) - Notes box to take notes during the call
- SALESFORCE-NATIVE APP Built exclusively in Salesforce, Ksolves CTI ensures ZERO COMPATIBILITY issues. - Easy installation via AppExchange - Sensitive data stays within your Salesforce Org - 100% accurate and up-to-date call logs
- OUTBOUND CALLING Enhance the team’s productivity with intuitive dialing options: - Place calls instantly with the Click2Call feature - Use the softphone’s dial pad to enter the number manually - Record calls for training and compliance
- INBOUND CALLING Never miss a call from customers! Deliver personalized support & maximize satisfaction. - Receive instant call alerts for incoming calls - Automatically fetch & display customer details - Record all inbound calls for quality & compliance
- MANAGE EVERY CALL WITH EASE Stay on top of customer interactions with: - Call logs from the past 24 hours for quick reference - Real-time call status – Ringing & Dialing - In-call notes directly in the customer’s Salesforce record
- CONFIGURATION & USER MANAGEMENT Simplify setup & control with: - Configure Salesforce objects for integration - Assign user profiles & permissions for softphone access - Set the priority for up to 3 objects to control display order
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call RecordingRecord calls for training, compliance, and quality assurance purposes.
Category rankings
As of Sep 12, 2026- Case Management#39of 70Top 56%
- Telephony#77of 122Top 64%
- Agent Productivity#175of 308Top 57%
- Customer Service#609of 1,137Top 54%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
CTI Ninja | Telephony Integration with Salesforce ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- 1.callingRank #8
Competitors & alternatives
CTI Ninja | Telephony Integration with Salesforce doesn't have curated competitor matchups yet. Other tracked case management apps on Salesforce:
Frequently asked questions
What is CTI Ninja | Telephony Integration with Salesforce?
CTI Ninja | Telephony Integration with Salesforce is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Case Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Ksolves India Limited.
Is CTI Ninja | Telephony Integration with Salesforce free?
CTI Ninja | Telephony Integration with Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Premium Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses CTI Ninja | Telephony Integration with Salesforce?
CTI Ninja | Telephony Integration with Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Case Management category on Salesforce.
Where does CTI Ninja | Telephony Integration with Salesforce rank on Salesforce?
CTI Ninja | Telephony Integration with Salesforce currently sits at position #39 in the Case Management category on Salesforce. That places it in the top 56% of 70 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does CTI Ninja | Telephony Integration with Salesforce integrate with?
CTI Ninja | Telephony Integration with Salesforce lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Experience Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.