Loading content…
TOP 3 ALTERNATIVES — RANKED
Three you should evaluate first.
Filtered from 12 candidates by feature similarity, audit score, and review velocity. The hero treatment is editorial — these earned more space because the data did.
#1TOP PICK
Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-Lead
Productivity5.00150 reviews
Not auditedAudit score
Pick if you want feature parity
Strongest fit on feature parity. The most direct functional swap. Shares productivity feature signature, comparable workflows, and a similar audit-score band — switch costs are usually lowest here.
#2RUNNER-UP
Grid Inline Editing, Related List & List View Grids, Multi Calendar, Gantt Chart
Productivity5.00128 reviews
Not auditedAudit score
Pick if you're cost-sensitive
Wider scope, slightly different focus. Wider feature surface than the source app's focus area. Useful if you're shopping productivity alongside adjacent capabilities you'd otherwise integrate separately.
#3VALUE PICK
InsideBoard App - 1st Digital Success Platform
Productivity5.0062 reviews
Not auditedAudit score
Pick if you live in workflows
Established alternative with audit-grade listing. Established option with the rating + review depth to be vendor-evaluated. Best when running this category at scale and you can't afford early-stage product surprises.
SIDE-BY-SIDE COMPARISON
ServiceDesk+ Premium versus the top 3.
Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.
RANKS #4 THROUGH #12
The next 9, denser.
Lower-ranked but legitimate. Click any row for the full profile — or compare side-by-side with ServiceDesk+ Premium.
9 more Salesforce alternatives to ServiceDesk+ Premium
#4
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative AnsweringProductivity
5.0062 reviewsNot auditedCompare#5
Grid Inline Editing Related List Views Datatable Report Export Analytics AppProductivity
5.0057 reviewsNot auditedCompare#6
Salesforce Jira Integration | Enterprise Bi-Directional Sync
How these alternatives are ranked
Scored daily. Three signals, weighted and blended. No vendor money changes anything.
45%Feature similarity
N-gram match against ServiceDesk+ Premium's feature signature, weighted by category overlap.
35%Audit + rating
Listing quality (0–100) blended with rolling 90-day rating average. Penalizes thin listings.
20%Review velocity
Reviews added in trailing 30 days, normalized by category baseline. Surfaces rising challengers.
Every Salesforce alternative on this page is scraped, normalized, and re-scored every 24 hours. We don't accept paid placement, vendor-funded "best of" content, or sponsored ranking — and we publish the rules so you can audit them yourself. If a vendor disagrees with their position, that's between them and the data.
WHEN DOES IT MAKE SENSE TO SWITCH FROM SERVICEDESK+ PREMIUM?
Four reasons people leave.
Decision triggers, not marketing. If two or more apply, your shortlist starts with the apps named below each card.
Pricing has outgrown your usage
If your usage of ServiceDesk+ Premium has crossed the second-tier breakpoint on its pricing plan, the per-unit cost is usually where alternatives diverge most clearly. Some apps in the list above carry generous free tiers; others are paid-from-day-one. If the gap between your monthly bill and the next-cheapest alternative exceeds 30%, the switch usually pays back inside one quarter.
Grid Inline Editing, Related List & List View Grids, Multi Calendar, Gantt Chart · Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-LeadYou need a feature outside the focus
Each Salesforce category has a feature spectrum. The "Similar feature set" badge above marks alternatives whose feature signature most overlaps with ServiceDesk+ Premium. The "Category leader" badge marks apps that may approach the same category from a different feature angle — useful if you want to widen rather than narrow your toolset.
Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-LeadSupport response has slowed you down
Apps with average ratings above 4.7★ on substantial review volume (5K+) usually correlate with strong support-response baselines — public review pressure rewards timely, transparent help. Read the most recent reviews on each alternative's profile before switching; review velocity over the trailing 30 days is the freshest support-quality signal.
FREQUENTLY ASKED
Answers built from the data.
Built from the same scores the ranking uses — so they won't contradict the table.
For most accounts under typical category usage, the answer depends on tier. Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-Lead is in the paid band (paid), while ServiceDesk+ Premium is paid (paid). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.
VERDICT · UPDATED TODAY
If you're moving from ServiceDesk+ Premium, the most common landing spots are Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-Lead (medium feature match, audit null/100) and Grid Inline Editing, Related List & List View Grids, Multi Calendar, Gantt Chart (pricing leverage + breadth). Skip Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering unless your use case is unusual.
If feature parity matters most
→ Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-Lead
Medium feature parity. Audit null, 5.00★.
If pricing matters most
→ Grid Inline Editing, Related List & List View Grids, Multi Calendar, Gantt Chart
Best for cost-sensitive teams. 5.00★ across 128 reviews.
If you're scaling enterprise
→ InsideBoard App - 1st Digital Success Platform
Strongest scale fit when category usage exceeds typical thresholds. Vendor-evaluate before committing.
Continue your research
Audit ServiceDesk+ Premium's listing
See where ServiceDesk+ Premium ranks 0–100 on listing completeness, screenshots, and description quality.
Open auditServiceDesk+ Premium vs Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-Lead
Side-by-side feature deltas, shared keywords, rating curves over the trailing 12 months.
Open compareSalesforce category leaders
Highest-rated Salesforce apps by intent. The category-by-category leaderboard.
Open best