Side-by-side comparison · 24 data points
Zoom Contact Center is an AI-powered, omnichannel contact center platform
| Zoom Contact Center for EPIC | AI-generated meeting summaries by Read AI | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Live AI-generated meeting notes, transcription, engagement scores, talk time, and coaching tips from Read AI.
| Metric | Zoom Contact Center for EPIC | AI-generated meeting summaries by Read AI |
|---|---|---|
| Rating | — | 2.1 ★ |
| Total reviews | 0 | 126 |
| Free plan | — | — |
Based on the data on this page, AI-generated meeting summaries by Read AI is the stronger choice for most Zoom App Marketplace teams — 2.1★ vs Zoom Contact Center for EPIC's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
AI-generated meeting summaries by Read AI has the larger user base (126 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zoom Contact Center for EPIC's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage teams who need fast install and low risk should default to AI-generated meeting summaries by Read AI; mid-market and enterprise teams with specific feature requirements should evaluate both — Zoom Contact Center for EPIC's 0-review base may include the workflow context that matches your specific use case better than AI-generated meeting summaries by Read AI's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoom App Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Zoom Contact Center for EPIC audit • AI-generated meeting summaries by Read AI audit
| Keyword | Zoom Contact Center for EPIC | AI-generated meeting summaries by Read AI |
|---|---|---|
| summaries | Not ranked | #1 |
| meeting | Not ranked | #1 |
| contact center | #9 | Not ranked |
| contact | #11 | Not ranked |
| center | #18 | Not ranked |
No tracked changes.
AppRanks cannot separate these two on rating, because neither publishes one. AI-generated meeting summaries by Read AI does carry the larger published review base (126 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zoom App Marketplace. AI-generated meeting summaries by Read AI has the deeper published review base (126 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Zoom Contact Center for EPIC typically suits early-stage and growth-mode teams based on its published review base (0 reviews). AI-generated meeting summaries by Read AI typically suits early-stage and growth-mode teams based on its published review base (126 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Zoom Contact Center for EPIC and AI-generated meeting summaries by Read AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoom Contact Center for EPIC" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
