Relatel af Available vs Stylo Sentiment Scores — Zendesk

Relatel af Available vs Stylo Sentiment Scores

Name: Relatel af Available
Availability: OnlineOnly

Side-by-side comparison · 24 data points

Relatel af Available

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Must-have app for Relatel users! Automatically shows caller details and tickets

zendeskFree 7-day trial

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1. Listing metadata

Field-level data

	Relatel af Available	Stylo Sentiment Scores
Tagline	“Must-have app for Relatel users! Automatically shows caller details and tickets”79 chars	“Predictive CSAT and Sentiment Scoring for Zendesk tickets powered by ChatGPT”76 chars
Description	3086 / 5000 chars62% used	2316 / 5000 chars46% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Available	Stylo
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Relatel af Available and Stylo Sentiment Scores
Metric	Relatel af Available	Stylo Sentiment Scores
Rating	—	5.0 ★
Total reviews	0	11
Free plan	Yes	Yes
Pricing	Free 7-day trial	Free to install

4. App details

Long-form description · keyword frequency

Relatel af Available

Available to all Relatel users on a Zendesk Suite plan or Relatel users with Support + Talk Partner Edition. Learn more about Relatel here and Zendesk plans here. Integrate your Relatel calls with Zendesk and improve agent response time! With the Relatel app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call. The top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, call duration and a "Relatel"-tag. Or create a new ticket and profile for new customers with a single click! Key features: Automatically finds a customer based on the phone number Name and organisation at a glance Quick access to customer profile by clicking their name One click to create a new ticket with call details One click to add call details to an existing ticket Call a customer by clicking their phone number in the user sidebar or ticket editor Data Security and Privacy Data Handling and Security: This app processes customer data to provide call integration functionality between Relatel and Zendesk. We are committed to protecting your data and maintaining the highest security standards: Data Processing: Customer data (phone numbers, names, emails, call timestamps, call duration, employee information) is processed solely for call integration and ticket management functionality Data Storage: The app frontend is hosted on Firebase Hosting, while backend services run on Google Cloud Run. Customer data is primarily stored within your Zendesk instance External API Integration: The app integrates with Relatel API (for call data) and Proventic API (for authentication) using OAuth tokens. All API communications use secure HTTPS protocols Access Control: Data access is restricted to authorized Zendesk users within your organization through Zendesk's built-in authentication system Data Encryption: All data transmission uses industry-standard encryption protocols (HTTPS/TLS) Compliance: We adhere to Zendesk's Developer Terms and maintain compliance with applicable data protection regulations including GDPR No Data Misuse: Customer data is never used for purposes other than the intended app functionality and is never shared with unauthorized third parties Data Retention: Data is retained only as long as necessary for the app's functionality and in accordance with your Zendesk data retention policies Third-Party Services: The app uses Firebase Hosting for frontend delivery and Google Cloud Run for backend services, both of which maintain enterprise-grade security standards For more information about our data handling practices, please refer to the Zendesk Developer Terms. Any questions or feedback? Please feel free to contact us at https://support.available.dk/. You can make feature requests on our support site. Any feedback is greatly appreciated.

Top keywords

data19×4.06%
call12×2.56%
zendesk9×1.92%
customer8×1.71%
relatel8×1.71%
ticket6×1.28%
phone5×1.07%
support5×1.07%
api4×0.85%
click4×0.85%
customer data4×0.85%
functionality4×0.85%

Stylo Sentiment Scores

Powered by OpenAI's GPT-4o, our AI offers sentiment scoring, categorization, ticket automation, and advanced reporting. Try Stylo Scores for free for the first 14 days! No credit card required. What Can Stylo Scores Do? Identify and prioritize important tickets before customers escalate Automatically categorize and tag tickets for powerful reporting Unlock product insights with sentiment trends Track agent performance trends Enhance customer care by identifying which accounts need attention sooner Stylo Sentiment Scores + Automations Stylo Scores computes three key emotions in every customer interaction: frustration, urgency, and delight. These scores are added as ticket fields that update every time a ticket is changed, showing your team the current and changing emotional state of your customers based on their ticket content, with no training necessary. Use Stylo Scores to create Zendesk triggers and automations that notify you or your team about frustrated customers, urgent inquiries, and help prevent messy escalations. With our Score Management capabilities, you can see how many tickets fall into a “high”, “medium”, or “low” category for each score and fine tune score settings to match your team's needs. Automatically boost a ticket's priority in the queue, or even send a Slack message to a channel when a high value customer reaches out. Stylo Categorization For an even closer look into what your customers are saying, Stylo Categorization can help you gain insight into what products people are asking about, what issues they're experiencing, and help you see how often these issues are occurring. It takes less than five minutes to set up, and uses processes you're already familiar with in Zendesk. Stylo Reporting Get powerful insights into your ticket queues. Explore and compare customer sentiment over time, examine agent performance trends, and track key metrics at a glance. Quickly spot standout agents who are crushing their queues, unusually frustrated customers, and even tickets that are taking longer to resolve. We'll help you hone in on the important things to make positive changes quickly. Sharing your findings is a breeze - just export the reports to share across your organization. Learn more at askstylo.com and reach out to us with any questions!

Top keywords

stylo8×2.25%
scores6×1.69%
customers5×1.41%

Frequently asked

Common questions about this comparison

Is Relatel af Available or Stylo Sentiment Scores cheaper?

Both Relatel af Available and Stylo Sentiment Scores offer paid plans only. Relatel af Available starts at Free 7-day trial; Stylo Sentiment Scores starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose Relatel af Available or Stylo Sentiment Scores?

AppRanks cannot separate these two on rating, because neither publishes one. Stylo Sentiment Scores does carry the larger published review base (11 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Relatel af Available or Stylo Sentiment Scores?

Both apps are one-click installs from the Zendesk Marketplace. Stylo Sentiment Scores has the deeper published review base (11 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Relatel af Available typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Stylo Sentiment Scores typically suits early-stage and growth-mode teams based on its published review base (11 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Relatel af Available and Stylo Sentiment Scores?

Migration support varies by app and category. Relatel af Available and Stylo Sentiment Scores both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Relatel af Available" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Relatel af Available vs Stylo Sentiment Scores

Relatel af Available

1. Listing metadata

2. Categories & rankings

Stylo Sentiment Scores

At a glance

AppRanks verdict

3. Activity in the last 90 days

Relatel af Available · 0 changes

Stylo Sentiment Scores · 3 changes

4. App details

Frequently asked

Is Relatel af Available or Stylo Sentiment Scores cheaper?

Should I choose Relatel af Available or Stylo Sentiment Scores?

Which is faster to set up, Relatel af Available or Stylo Sentiment Scores?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Relatel af Available and Stylo Sentiment Scores?

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