Auto Remove Attachments vs Ticket Manager Plus App by LEAFWORKS

Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. Features That Improve Your Activity ✅ Bulk Attachment Removal Quickly delete attachments of multiple tickets at once, saving you time and effort. ✅ Selective Deletion Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. ✅ Automated Redaction Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. ✅ Top-Tier Security Your data is safe with us. All operations follow strict security protocols to protect sensitive information. ✅ Automated Cleanup Options Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. ✅ One-Click Integration Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. You have two options to work with Auto Remove Attachments: Setup automation to delete attachments from tickets Redact tickets automatically and remove their attachments moving forward. Redact attachments after the tickets are closed. Redact files from tickets in your backlog: new, open, pending, or solved tickets. Set up your own list of file extensions allowed. Run tasks to bulk delete attachments from open or closed tickets Include or exclude from removal based on ticket status, creation period, and ticket tags. Remove based on attachment file types. Run deletion tasks in the background without affecting your current work in Zendesk. Benefits You’ll Highly Appreciate 📂 Save Storage Space Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. 🚀 Boost Team Productivity Streamline your team’s workflow by eliminating time spent managing attachments manually. 📈 Better Ticket Organization Decluttered tickets make it easier for your team to stay organized and streamline communication. 🌟 Enhance Customer Experience Faster, cleaner ticket management means quicker resolutions and happier customers. ✨ GDPR Compliance Comply with data protection regulations in force without extra work and supplementary costs. 🔍 Safe Digital Environment Keep your organization safe from malicious files. 💰 Cost Savings Eliminates manual tasks, saving you precious resources and reducing operational costs. Get started in few easy steps. Check out our help center for more guidance. Click the Install button to install the application in Zendesk. Once the app is installed, open it from the left-side navigation menu in Zendesk. Create a new Swifteq account from the app's page: learn how Authorize the app to access your Zendesk account via the API: learn how Configure the auto-redact criteria & filters or run attachment removal tasks: learn how Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don’t let unnecessary attachments slow your business down! 👉 Get started with Auto Remove Attachments and experience the difference for yourself. Clean, simple, and effective attachments management is just a click away! Data Privacy: Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps

Effective ticket management in Zendesk with the Ticket Manager Plus app The Ticket Manager Plus app is your smart companion for keeping a structured ticket management for the same requesters. Whether you're splitting requesters comments into new tickets or merging several tickets from the same requester into a single view, this app helps you stay organized and efficient, even with high ticket volumes. 🚀 Why Ticket Manager Plus is a game changer Focused ticket splitting - Create new tickets from individual comments and forward them to relevant teams. Clean ticket queues - Merge related tickets from the same requester into one to consolidate communication. Automated data transfer - Key ticket fields are automatically carried over when new tickets are created. 💡Want to consolidate conversations and keep your ticket queue clean? Try the Ticket Manager Plus app today! Take control of your tickets directly in Zendesk Ticket Manager Plus integrates seamlessly with your Zendesk workspace, making it easier than ever to manage ticket threads, delegate work, and maintain visibility across requests. Core Features View ticket comments in organized tabs Unsolved - Shows all active comments from the requester. Solved - Displays all resolved tickets for the requester. Split Tab - A combined view where you can create new tickets from specific comments. Create new tickets from public comments Clone - Creates a new ticket using the original comment as-is. New Split - Allows you to edit the message, apply macros, or customize before sending. Merge tickets into main ticket The requester's comment will be added as an internal note in the main ticket. Merged tickets are automatically marked as Solved to keep your queue clean. Automatic transfer of ticket fields - When using Clone or New Split, the app automatically transfers key ticket details such as: Tags Order numbers Any custom or pre-filled fields Data Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment. App inquiries Contact us if you have any questions, comments, or feature requests regarding this app. About Leafworks At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience. Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.