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Agent Chat vs Read Receipts for Zendesk Pro
Side-by-side comparison · 24 data points
Agent Chat
Communicate with your colleagues within Zendesk.
zendeskFree 14-day trial, then $4.00 per agent, per month
Read Receipts for Zendesk Pro
Add Read Receipts and Email Tracking to Zendesk in Seconds.
zendeskFree 7-day trial, then $2.00 per agent, per month
At a glance
| Metric | Read Receipts for Zendesk Pro | Agent Chat |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 77 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free 7-day trial, then $2.00 per agent, per month | Free 14-day trial, then $4.00 per agent, per month |
AppRanks verdict
Generated from live data on this pageThe call
Based on the data on this page, Read Receipts for Zendesk Pro is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Agent Chat's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing
Pricing differs significantly: Read Receipts for Zendesk Pro at Free 7-day trial, then $2.00 per agent, per month vs Agent Chat at Free 14-day trial, then $4.00 per agent, per month (Agent Chat is roughly 2.0x the entry-tier cost of Read Receipts for Zendesk Pro). The pricier tier typically signals deeper feature coverage or higher capacity ceilings; confirm the gap matches your actual feature requirements before treating cost as the deciding factor.
Who should pick what
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Read Receipts for Zendesk Pro; mid-market and enterprise support teams with specific feature requirements should evaluate both — Agent Chat's 0-review base may include the workflow context that matches your specific use case better than Read Receipts for Zendesk Pro's broader-but-shallower coverage.
How this is generated
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Read Receipts for Zendesk Pro audit • Agent Chat audit
1. Listing metadata
Field-level data| Read Receipts for Zendesk Pro | Agent Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
2. Categories & rankings
Shared categories on the same row · in-category position inlineRead Receipts for Zendesk Pro
Agent Chat
—
Knowledge and Content Management#71 of 205
3. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsRead Receipts for Zendesk Pro · 1 changes
- Aug 13descriptionListing copy updated
Agent Chat · 0 changes
No tracked changes.
4. App details
Long-form description · keyword frequencyRead Receipts for Zendesk Pro
Supercharge Zendesk with Email Tracking & Read Receipts Read Receipts for Zendesk brings seamless email tracking and read receipt functionality to Zendesk, empowering support teams with real-time visibility into customer engagement. Instantly know when your message was opened, which comment was read, and what actions your customers took — all from inside Zendesk. Why Choose Read Receipts for Zendesk? Faster Resolutions, Higher CSAT: Reduce resolution time and improve follow-up timing by tracking engagement. Real-Time Analytics: Analyze engagement by agent, group, or automation to make smarter staffing and workflow decisions. Automated Follow-Ups: Trigger follow-ups or reminders for unread tickets to improve response efficiency. Flexible Billing: Pay only for agents who need it, or for every agent in your organization — ideal for teams like VIP Support, Sales, or Renewals. Powerful Features Enhanced Visibility: Know when customers read your messages — improve accountability and follow-up timing. Link Tracking: Track link opens and timestamps to refine outreach and support workflows. Metadata: See helpful diagnostic context such as browser and operating system information (when available). IP Blacklisting: Avoid false positives by excluding known internal or partner IP ranges. Regulatory Support: Built to support GDPR/CCPA compliance efforts with a data-minimization approach. Flexible Configuration: Customize the read receipt sender (e.g., [email protected]). Choose how receipts appear in Zendesk — as private comments or stored via ticket fields. Data & Privacy (Disclosure) Read Receipts only accesses the minimum Zendesk data required to provide read receipt and link tracking functionality. Data is not sold or shared with third parties and is used solely to operate the service. OAuth is used for authorization and credentials are stored securely. For full details, please review our Privacy Policy: Privacy Policy Join our trusted community Read Receipts & Email Tracking was crafted to extend Zendesk’s capabilities and is trusted by teams globally. Get Started Today! Ready to upgrade your customer support workflow? Install now and enable Read Receipts inside Zendesk.
Top keywords
- read11×3.49%
- zendesk9×2.86%
- receipts7×2.22%
- read receipts6×1.90%
- support6×1.90%
- tracking6×1.90%
- data3×0.95%
- email3×0.95%
- email tracking3×0.95%
- engagement3×0.95%
- link3×0.95%
- privacy3×0.95%
Agent Chat
Agent Chat is an internal communication app that promotes seamless collaboration while empowering your team to deliver exceptional support to your customers. Here are some of the features you can enjoy with our app: Quick install: No separate accounts to create or manage — your identity is tied to your Zendesk agent profile automatically. Group Creation: Assemble agent groups and invite others to group chats, encouraging effective communication and teamwork. File Attachment: Supplement your messages with file attachments for a more comprehensive exchange of information. GIFs: Break the monotony and bring in some fun — agents can send gifs to each other, making internal communications engaging. Ticket Referencing: Reference tickets in your messages for more contextual and informed discussions. Message Notifications: Stay updated with new message alerts within Zendesk — never miss out on important information. Reactions: React to messages with emoji to keep conversations expressive and quick to scan. Typing Indicators: See when teammates are typing for more natural back-and-forth. Per-Conversation Search: Quickly find what was said earlier without scrolling through history. Dark Mode: Match Zendesk's appearance — light during the day, easy on the eyes at night. Why Agent Chat? Monthly updates — We are dedicated to improving your experience. That's why we roll out monthly updates, enhancing features and addressing any issues reported by our valued users. Data handling & disclosure — To operate the service, Agent Chat stores a limited set of data on its own secure backend: agent profile information (name, email address, Zendesk user ID, role, and profile photo) and the content agents create in the app (messages, file attachments, emoji reactions, and ticket references). This data is segregated by your Zendesk subdomain and protected with row-level security. File attachments are automatically deleted after 7 days. Agent Chat does not access, read, or store your end users' (customers') ticket data or personal information, and we never sell your data or share it with other third parties. No setup hassles — Agent Chat is a ready-to-use solution with a quick 2-min installation & full Zendesk integration. We welcome your feedback and suggestions to make improvements and fix any bugs. Contact our dedicated Agent Chat team and be part of shaping the future of seamless collaboration. Agent Chat — Changelog (May 2026, v2.0.0) Major rewrite focused on security, performance, and a refreshed Zendesk Garden-aligned interface. Highlights: modern OAuth for all platform API requests (meeting 2025 Marketplace requirements); stronger per-subdomain tenancy enforced at the database level; emoji reactions; typing indicators; per-conversation search; dark mode; inline image previews; optimistic sending; and keyboard shortcuts. IMPORTANT: Existing conversations from v1.x are NOT carried over to v2.0.0. Take a screenshot of any history you want to keep before updating.
Top keywords
- agent10×2.26%
- agent chat7×1.58%
- chat7×1.58%
- zendesk6×1.35%
- data5×1.13%
- file4×0.90%
- information4×0.90%
- messages4×0.90%
- attachments3×0.68%
- emoji3×0.68%
- file attachments3×0.68%
- profile3×0.68%
Frequently asked
Common questions about this comparisonIs Read Receipts for Zendesk Pro or Agent Chat cheaper?
Both Read Receipts for Zendesk Pro and Agent Chat offer paid plans only. Read Receipts for Zendesk Pro starts at Free 7-day trial, then $2.00 per agent, per month; Agent Chat starts at Free 14-day trial, then $4.00 per agent, per month. Compare the per-tier features in the Pricing section above before committing.
Should I choose Read Receipts for Zendesk Pro or Agent Chat?
AppRanks cannot separate these two on rating, because neither publishes one. Read Receipts for Zendesk Pro does carry the larger published review base (77 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Read Receipts for Zendesk Pro or Agent Chat?
Both apps are one-click installs from the Zendesk Marketplace. Read Receipts for Zendesk Pro has the deeper published review base (77 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Which works better for small vs large Zendesk Marketplace support teams?
Read Receipts for Zendesk Pro typically suits early-stage and growth-mode teams based on its published review base (77 reviews). Agent Chat typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Can I migrate data between Read Receipts for Zendesk Pro and Agent Chat?
Migration support varies by app and category. Read Receipts for Zendesk Pro and Agent Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Agent Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.