Side-by-side comparison · 24 data points
Manage all WhatsApp Business conversations inside Zendesk Support.
| OAPPS for WhatsApp Support | Deflection AI by Pluno | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Get up to 70% resolution rate with AI that learns from your past tickets.
| Metric | OAPPS for WhatsApp Support | Deflection AI by Pluno |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 1 | ★ 11 |
| Free plan | — | ★ Yes |
| Pricing | Multiple plans available | Free to install |
OAPPS for WhatsApp Support and Deflection AI by Pluno are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Deflection AI by Pluno offers a free tier (Free to install) while OAPPS for WhatsApp Support starts at Multiple plans available. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: OAPPS for WhatsApp Support audit • Deflection AI by Pluno audit
| Keyword | OAPPS for WhatsApp Support | Deflection AI by Pluno |
|---|---|---|
| whatsapp voice notes | #7 | Not ranked |
| whatsapp voice | #11 | Not ranked |
No tracked changes.
Deflection AI by Pluno is the cheaper option — it offers a free plan (Free to install). OAPPS for WhatsApp Support starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
OAPPS for WhatsApp Support (5.0★, 1 reviews) and Deflection AI by Pluno (5.0★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Deflection AI by Pluno does carry the larger published review base (11 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Deflection AI by Pluno has the deeper published review base (11 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
OAPPS for WhatsApp Support typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Deflection AI by Pluno typically suits early-stage and growth-mode teams based on its published review base (11 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. OAPPS for WhatsApp Support and Deflection AI by Pluno both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from OAPPS for WhatsApp Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
