Wildix vs VoIPstudio

Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization. Key Features Make and receive calls from the browser, Wildix hardware phones or mobile app Easy click-to-dial within Zendesk Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more. Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too. Easy insight in earlier interactions and possibility to link the call to existing tickets Playback recordings from calls right from within Zendesk When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player. Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner. The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries. Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data: Data Accessed: User information (agent names, roles, and contact details) Ticket information (ticket IDs, subject lines, and metadata) Customer contact information (phone numbers, names, and customer records) Call data (caller ID, call duration, timestamps, and call status) Data Used: Phone numbers are used to initiate outbound calls and identify inbound callers User credentials are used to authenticate with the Wildix PBX system Ticket information is used to link calls to relevant tickets and display call context Customer data is used for caller ID lookup and to display interaction history Data Stored: Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets Call recordings are stored and linked to Zendesk tickets when recording is enabled User authentication tokens are stored temporarily during active sessions PBX hostname and country code configuration settings are stored Purpose: All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing VoIPstudio + Zendesk for streamlined sales & support VoIPstudio is a cloud-based business telephone system created for organizations that require professional communications features without the hassle and expense of owning and managing on-site PBX equipment. With thousands of systems installed worldwide, VoIPstudio is the first choice for companies when selecting a VoIP solution. With VoIPstudio, you get an all-in-one business VoIP solution with no contracts and no hidden costs, available at consumer-level pricing. All our clients get all our features from day one, including a virtual switchboard, virtual numbers, conference calling, call center, call recording, and much more. VoIPstudio also includes advanced communication tools like videoconferencing, screen sharing, or integration with many CRM and other business tools. It offers the quality and security guarantees that business customers demand while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omnichannel customer support service. VoIPstudio is a global company that serves more than 15 million minutes of daily talk time to more than 75 countries worldwide. More than 40 advanced services and features in all our plans Virtual switchboard Full call center functionality Unlimited call recording Collaboration: Chat. Conference calls. Video calls and video conferences. Screen and file sharing Voicemail IVR Auto attendant Call routing CRM and web hook integration See the full features list here. Why choose VoIPstudio + Zendesk In addition to these features, our Zendesk integration enables businesses to: Make or receive calls through the VoIPstudio phone system directly from their Zendesk account. Use Click2Call to make calls with just one click from the Zendesk CRM. Automatically match incoming callers to existing client records, which are then displayed in a popup window. Create new client records automatically if a match cannot be found. This integration makes it easy for businesses to manage customer interactions and improve their overall customer experience. With VoIPstudio, businesses can use a powerful and reliable phone system backed by exceptional customer support. Simple, straightforward pricing No contracts, no hidden upgrades, and no support fees. Clear and simple pricing based on the sort of calls you make. Cancel at any time! VoIPstudio offers two simple price plans based on the number of calls you make. PAY AS YOU GO ($6 user/month) If you have mainly inbound calls, the Pay as you go plan offers a low monthly fee, and then pay for the calls you make at our competitive per-minute rate. Inbound numbers from $4.99/month. Outbound calls from 1p/min. 2K BUNDLE ($20 user/month) If you make a lot of outbound calls to different places, the 2K Bundle gives you one inbound number per user and 2,000 outbound minutes per user/month, and covers more than 45 countries. ALL PLANS INCLUDE: 30-day free trial, all VoIPstudio features and integrations, 24/7 technical support, unlimited inbound calls, and free number porting. No hidden upgrade costs, and no support fees. Try it for 30 days Start your 30-day free trial today! Make your first VoIP call in minutes. All the features plus 1 inbound number and 200 minutes are included for free! Register here Terms and Conditions | Privacy Policy