Call Insights & Summary by Pluno vs VoIPstudio

With Pluno Call Insights and Summary app you can: Transcribe conversations: Automatically turns call audio into text. Analyse content: AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment. Summarise: Produces concise, easy-to-read summaries of the conversation. Fetch insights: Find out actionable items and important topics for quick review. Support workflows: Organise information for sales, support, or research teams to save time and make smarter decisions. How it works Connect your Zendesk instance. Enable Call Summaries and set summary instructions in plain text in the Pluno dashboard. The summaries will be automatically posted as internal note inside the ticket. Pricing Free forever. FAQ (highlights) Can it summarise long conversations? Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions. Can it handle multiple languages? Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup. Can I trigger summaries automatically after a call ends? Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged. Can I ask the AI specific questions about a call? Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”). Security & Compliance SOC 2 Type II certified; scoped permissions only; documented retention. Data used solely to provide the feature; no third-party resale. Read our security and data protection policies. Support & Maintenance Reach us via our website, or email - your call Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing VoIPstudio + Zendesk for streamlined sales & support VoIPstudio is a cloud-based business telephone system created for organizations that require professional communications features without the hassle and expense of owning and managing on-site PBX equipment. With thousands of systems installed worldwide, VoIPstudio is the first choice for companies when selecting a VoIP solution. With VoIPstudio, you get an all-in-one business VoIP solution with no contracts and no hidden costs, available at consumer-level pricing. All our clients get all our features from day one, including a virtual switchboard, virtual numbers, conference calling, call center, call recording, and much more. VoIPstudio also includes advanced communication tools like videoconferencing, screen sharing, or integration with many CRM and other business tools. It offers the quality and security guarantees that business customers demand while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omnichannel customer support service. VoIPstudio is a global company that serves more than 15 million minutes of daily talk time to more than 75 countries worldwide. More than 40 advanced services and features in all our plans Virtual switchboard Full call center functionality Unlimited call recording Collaboration: Chat. Conference calls. Video calls and video conferences. Screen and file sharing Voicemail IVR Auto attendant Call routing CRM and web hook integration See the full features list here. Why choose VoIPstudio + Zendesk In addition to these features, our Zendesk integration enables businesses to: Make or receive calls through the VoIPstudio phone system directly from their Zendesk account. Use Click2Call to make calls with just one click from the Zendesk CRM. Automatically match incoming callers to existing client records, which are then displayed in a popup window. Create new client records automatically if a match cannot be found. This integration makes it easy for businesses to manage customer interactions and improve their overall customer experience. With VoIPstudio, businesses can use a powerful and reliable phone system backed by exceptional customer support. Simple, straightforward pricing No contracts, no hidden upgrades, and no support fees. Clear and simple pricing based on the sort of calls you make. Cancel at any time! VoIPstudio offers two simple price plans based on the number of calls you make. PAY AS YOU GO ($6 user/month) If you have mainly inbound calls, the Pay as you go plan offers a low monthly fee, and then pay for the calls you make at our competitive per-minute rate. Inbound numbers from $4.99/month. Outbound calls from 1p/min. 2K BUNDLE ($20 user/month) If you make a lot of outbound calls to different places, the 2K Bundle gives you one inbound number per user and 2,000 outbound minutes per user/month, and covers more than 45 countries. ALL PLANS INCLUDE: 30-day free trial, all VoIPstudio features and integrations, 24/7 technical support, unlimited inbound calls, and free number porting. No hidden upgrade costs, and no support fees. Try it for 30 days Start your 30-day free trial today! Make your first VoIP call in minutes. All the features plus 1 inbound number and 200 minutes are included for free! Register here Terms and Conditions | Privacy Policy