Merge Duplicate Tickets vs WhatsApp Broadcast by Chat Inc

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!

Chat Inc - Proactive WhatsApp Push Messaging Chat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send and track proactive WhatsApp templates directly from the agent workspace! Available for one-to-one WhatsApp conversations and blast WhatsApp push messaging. One-to-One add-on for Zendesk can help you & your team to: Easily re-open WhatsApp tickets that have closed due to the 24 hour window Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders Allows agents to see a preview of the WhatsApp template they want to send View sent template message(s) in the agent conversation thread with the customer Automatically create tickets when users reply to WhatsApp template messages sent by agents Support for multiple language Template Messages ** Note: ** This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help. How does this help me? When updating a customer on a support issue via WhatsApp a few days later When opening a new ticket for a customer by sending them a WhatsApp If you want to see sent WhatsApp messages in the ticket If you want to send WhatsApp templates easily from within the agent workspace Blast add-on for Zendesk can help you to: Proactively send out mass WhatsApp templates to tagged contacts Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders Automatically create tickets when users reply to WhatsApp template messages sent by agents Support for multiple language Template Messages How does this help me? When you want to send the same template to multiple contacts When you want to open new tickets for multiple customers by sending them a WhatsApp If you want to send mass WhatsApp templates easily from within the agent workspace Track your messages: View and track single and blast messages to see if they were delivered, read or failed. See message tracking for all sends, by agent and for bulk sends, and easily download tracking details. See how Chat Inc Proactive works here What do you need to use this tool? Admin access to Zendesk Support Admin access to Sunshine Conversations Zendesk Chat Messaging enabled Zendesk Chat enabled Who is Chat Inc? Chat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions. For pricing and demos, contact [email protected]