Quickie vs Toolbox

Quickie: No time to play, you need it now! Need maximum efficiency in Zendesk? Quickie is the must-have app to transform your workflow. It delivers advanced features to make your workflows smarter, faster, and more intuitive. With Quickie, your agents are always prepared—ready to tackle the everyday and rise to the extraordinary in customer support. Key features: Seek tab: Perform advanced ticket searches with customizable criteria, order results, and save searches for daily use. Views tab: Organize views into unlimited, customizable folders, set Favorites for quick access, and designate a Home view for instant navigation. Bookmarks tab: Save important tickets for easy access, with search functionality to locate key information in seconds. Activity tab: A dynamic space to track recently accessed tickets and search through your activity, ensuring you stay organized and on top of your workload. Heart tab: Stay updated with settings, announcements, and app updates all in one convenient location. Sidebar apps: Access ticket, user, and organization sidebar apps with integrated toolbar and quick navigation to top-bar search features. Why choose Quickie? Versatility: Like a Swiss Army Knife, Quickie adapts to your needs, offering tools to simplify every aspect of ticket management. Reliability: Count on Quickie to keep your team organized and efficient, even in the busiest workflows. Ease of use: Quickie is designed for all Zendesk users, ensuring a seamless integration and a smooth user experience. About Lovestock & Leaf Creators of innovative Zendesk apps like Lovely Views, Sticky Notes, and Escalator, Lovestock & Leaf improves workflows and boosts productivity for teams worldwide. Our apps are built for reliability, regular updates, and dedicated support. Whether you're a small team or a large enterprise, we’re here to help you succeed. Explore more at www.lovestockleaf.com. Ready to get started? Quickie integrates effortlessly with your Zendesk setup. Start with a free trial to unlock its full potential. Read more on Quickie’s home page. Check out our Quickie user guide. Have questions? Contact us at [email protected]. Equip your Zendesk workflow with Quickie—your versatile tool for smarter, easier ticket management. Privacy Policy Your privacy is our priority. Our apps do not transfer or store any sensitive data outside of Zendesk. We're committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: https://www.lovestockleaf.com/privacy

Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification. Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations. A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s. Key Features Configure notification messages based on Triggers or Automations. Single time notifications are also possible. Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification. Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations. Use Case Bring an important ticket under the attention of a specific agent. Inform your agents of an important event in your third-party application. Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date. Open a specific ticket, user or organization based on an event in a third-party application or phone call. The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries. —- Are you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data from your Zendesk account: Data Accessed: - Current user information (agent name, email, role) to display notifications and determine which items to open - Ticket data (ID, subject, status, priority) to enable automatic opening of specific tickets - User and organization data (ID, name) to enable automatic opening of user and organization records - View and app references to enable automatic opening of views and apps - Webhook configuration data for integration with Triggers and Automations How Data is Used: - User information is used to personalize notifications and target specific agents - Ticket, user, and organization data is used to automatically open relevant records based on your configured rules - Webhook data is processed to trigger notifications and automated actions - All data is used solely to provide the app's core functionality of displaying notifications and automatically opening Zendesk items Data Storage: - Access tokens and webhook configuration are stored securely within your Zendesk instance - Notification preferences and automation rules are stored locally in your browser and Zendesk account settings - No data is transmitted to external servers or third-party services - No personal or ticket data is stored permanently outside your Zendesk instance For questions about data handling, please contact us at [email protected].