WhatsApp by Conciex.Messaging vs WhatsApp Connector by Respira

You need a Zendesk Suite Professional or Enterprise license for this app to work. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help. This enterprise class app: Sends immediate and scheduled WhatsApp Proactive messages from the ticket sidebar and the top navbar in the Zendesk Agent workspace. Notifies you instantly if your message does not reach the recipient. Supports multiple phone lines and users. Sends bulk WhatsApp messages using Excel and .csv files. Solves the Facebook 24h response limit issue. Integrates seamlessly with Zendesk Support. See how it works: Ticket sidebar app Bulk messages from file Add WhatsApp Proactive Messaging into your workflows Start WhatsApp conversations, track them, and act automatically on customer´s responses. Avoid the 24h response limit from Facebook. Send messages with videos, documents, images, action buttons, etc. Add Proactive WhatsApp messages to new or existing conversations and to different recipients. Send messages programmatically using our API. Enable macros, triggers and automations to send WhatsApp messages. Send Bulk WhatsApp messages from excel or csv files. Schedule deliveries and manage WhatsApp templates without accessing the WhatsApp administrator. All with zero coding. Track your conversations and add automatic flows Monitor messaging activity using Zendesk Support Views and Zendesk Explore Reports. Get notified instantly if a message cannot be delivered. Get tickets updated with internal notes and tags about delivery results. Update the ticket automatically when your customer responds in a certain way. Extensive documentation Visit our help center and our website for more information on installation, use cases, error management, and more. Data management At Respira, we only store the minimum data required for message delivery: phone numbers and template texts with parameters. Data lives in a dedicated server in Spain (EU) for 90 days. You can opt for an independent database or have our software running on your own infrastructure. More information in our website. Data disclosure Data Collection and Usage This app processes limited customer data to send WhatsApp messages on behalf of Zendesk agents: Customer phone number Customer name (if available in the Zendesk ticket) Customer email (if entered in excel and csv files) Message parameters entered by the Zendesk agent Ticket identifier and related metadata Purpose of Data Processing Sending WhatsApp messages to customers from within Zendesk Associating sent messages with the relevant Zendesk ticket Third-Party Data Sharing The application uses the Conversations API from Zendesk. This app does not use Meta´s WhatsApp Cloud API or any other third-party service. Zendesk processes the data according to its own privacy policies. Data Storage Personal data is stored in a dedicated server in Spain (EU) for 90 days. Data Security All communications are transmitted over secure HTTPS connections. User Control Agents control when messages are sent. No automated messages are sent without agent action unless configured by the administrator. Developed by Respira Internet.

Conciex.Messaging - Zendesk Integrated Whatsapp/SMS Conciex.Messaging is a communication APP developed with the intent of simplifying messaging and campaign management inside Zendesk. It offers a user-friendly platform designed to streamline communication processes and enhance customer and employee engagement. Key Features Simplified Messaging: Enjoy a simple and intuitive interface that allows for effortless messaging within Zendesk. Campaign Management: Effectively manage and organize your campaigns, ensuring smooth execution of CX and EX strategies. Template Assistance: Build meaningful messages with the help of Conciex.Messaging's template management feature. Submitted templates are automatically reviewed by META, ensuring quality and effectiveness. Seamless Zendesk Integration: Conciex.Messaging is fully integrated with Zendesk, providing a seamless experience and enabling customizable actions and complex communication flows. Why Choose Conciex.Messaging? WhatsaApp/SMS Integrated: Integrate WhatsaApp and SMS messaging all through your Zendesk. Enhanced Customer Experience: Execute your CX strategies with ease, providing seamless communication and personalized interactions. Streamlined Employee Experience: Simplify internal communication, ensuring employees can effectively engage and collaborate. Efficient Campaign Management: Manage your campaigns effortlessly, saving time and resources while ensuring consistent messaging. Focus on Core Objectives: With Conciex.Messaging's user-friendly platform, your team can focus on your main objectives without getting overwhelmed by complex communication processes. Choose Conciex.Messaging for effortless messaging, efficient campaign management, and seamless integration with Zendesk. Simplify your communication strategies and empower both your customers and employees for enhanced experiences.