Aircall for Sell vs WhatsApp Connector by Respira

Overview Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! View caller details at a glance On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. Get rid of the busy work. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Leverage advanced phone workflows In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your sales performance Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Turbocharge your outbound productivity With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Data disclosure & security The Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.

You need a Zendesk Suite Professional or Enterprise license for this app to work. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help. This enterprise class app: Sends immediate and scheduled WhatsApp Proactive messages from the ticket sidebar and the top navbar in the Zendesk Agent workspace. Notifies you instantly if your message does not reach the recipient. Supports multiple phone lines and users. Sends bulk WhatsApp messages using Excel and .csv files. Solves the Facebook 24h response limit issue. Integrates seamlessly with Zendesk Support. See how it works: Ticket sidebar app Bulk messages from file Add WhatsApp Proactive Messaging into your workflows Start WhatsApp conversations, track them, and act automatically on customer´s responses. Avoid the 24h response limit from Facebook. Send messages with videos, documents, images, action buttons, etc. Add Proactive WhatsApp messages to new or existing conversations and to different recipients. Send messages programmatically using our API. Enable macros, triggers and automations to send WhatsApp messages. Send Bulk WhatsApp messages from excel or csv files. Schedule deliveries and manage WhatsApp templates without accessing the WhatsApp administrator. All with zero coding. Track your conversations and add automatic flows Monitor messaging activity using Zendesk Support Views and Zendesk Explore Reports. Get notified instantly if a message cannot be delivered. Get tickets updated with internal notes and tags about delivery results. Update the ticket automatically when your customer responds in a certain way. Extensive documentation Visit our help center and our website for more information on installation, use cases, error management, and more. Data management At Respira, we only store the minimum data required for message delivery: phone numbers and template texts with parameters. Data lives in a dedicated server in Spain (EU) for 90 days. You can opt for an independent database or have our software running on your own infrastructure. More information in our website. Data disclosure Data Collection and Usage This app processes limited customer data to send WhatsApp messages on behalf of Zendesk agents: Customer phone number Customer name (if available in the Zendesk ticket) Customer email (if entered in excel and csv files) Message parameters entered by the Zendesk agent Ticket identifier and related metadata Purpose of Data Processing Sending WhatsApp messages to customers from within Zendesk Associating sent messages with the relevant Zendesk ticket Third-Party Data Sharing The application uses the Conversations API from Zendesk. This app does not use Meta´s WhatsApp Cloud API or any other third-party service. Zendesk processes the data according to its own privacy policies. Data Storage Personal data is stored in a dedicated server in Spain (EU) for 90 days. Data Security All communications are transmitted over secure HTTPS connections. User Control Agents control when messages are sent. No automated messages are sent without agent action unless configured by the administrator. Developed by Respira Internet.