Is Roadmap or Survey cheaper?

Roadmap is the cheaper option — it offers a free plan (Free to install). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Roadmap or Survey?

AppRanks cannot separate these two on rating, because neither publishes one. Survey does carry the larger published review base (49 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Roadmap or Survey?

Both apps are one-click installs from the Zendesk Marketplace. Survey has the deeper published review base (49 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Roadmap typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Roadmap and Survey?

Migration support varies by app and category. Roadmap and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Roadmap" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Roadmap vs Survey — Zendesk

Roadmap vs Survey

Side-by-side comparison · 24 data points

Roadmap

No rating yet

Submit product feedback to Roadmap directly from Zendesk.

zendeskFree to install

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1. Listing metadata

Field-level data

	Roadmap	Survey
Tagline	“Submit product feedback to Roadmap directly from Zendesk.”57 chars	“Custom survey forms that seamlessly integrate with tickets”58 chars
Description	534 / 5000 chars11% used	2609 / 5000 chars52% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Roadmap	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

Feature comparison between Roadmap and Survey
Metric	Roadmap	Survey
Rating	—	5.0 ★
Total reviews	0	49
Free plan	★ Yes	—
Pricing	Free to install	Multiple plans available

Keyword	Roadmap	Survey
analytics	Not ranked	#6
triage response automation	Not ranked	#6
triage response	Not ranked	#7

4. App details

Long-form description · keyword frequency

Roadmap

Roadmap is a feedback-driven product management software that helps you build the right product based on your customers' needs. Organize your feedback Communicate your vision Close the feedback loop Feedback and feature requests come in from all channels, especially Zendesk. Send user feedback from Zendesk tickets directly to Roadmap to track feedback. With the Roadmap and Zendesk integration, ideas, feedback, and follow-ups don’t fall through the cracks and you don’t have to worry about endlessly tagging tickets in Zendesk.

Top keywords

feedback6×7.41%
zendesk4×4.94%
roadmap3×3.70%
don2×2.47%
product2×2.47%
tickets2×2.47%

Survey

Custom survey forms that seamlessly integrate into tickets The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction. Unlimited surveys Create as many surveys as you need. Unlimited questions Ask any number of questions per survey. Seamless integration Include surveys in customer emails going out from Zendesk. Send surveys in Sunshine Conversations. Store responses directly in ticket fields for easy reporting. Trigger workflows, actions or other surveys based on survey responses. Synchronize with Zendesk's built-in satisfaction rating. Multi-brand Support for branded survey pages, based on the ticket brand. Multilingual Reach a global audience with surveys in any of your customer's languages. Many question types Good/Bad Happy/Indifferent/Sad 1-5 star rating 0-10 NPS style rating Single select Multiple choice Free text Question conditions Only show questions based on whether satisfaction is good or bad. Do not repeat questions to same customer if already asked within the last X days. Reporting Powerful built-in reporting. Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk10×2.60%
surveys7×1.82%
survey6×1.56%
tickets5×1.30%
questions4×1.04%
customer3×0.78%
processes3×0.78%
rating3×0.78%
reporting3×0.78%
satisfaction3×0.78%
ticket3×0.78%
workflows3×0.78%

Roadmap vs Survey

Roadmap

1. Listing metadata

2. Categories & rankings

Survey

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is Roadmap or Survey cheaper?

Should I choose Roadmap or Survey?

Which is faster to set up, Roadmap or Survey?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Roadmap and Survey?

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