Is Attachment Storage Offload or BeyondTrust Remote Support cheaper?

Both Attachment Storage Offload and BeyondTrust Remote Support offer paid plans only. Attachment Storage Offload starts at Free to install; BeyondTrust Remote Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Attachment Storage Offload or BeyondTrust Remote Support?

Attachment Storage Offload has the higher average rating (5.0★ from 5 reviews) compared to BeyondTrust Remote Support (4.0★ from 14 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Attachment Storage Offload or BeyondTrust Remote Support?

Attachment Storage Offload holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Attachment Storage Offload or BeyondTrust Remote Support?

Both apps are one-click installs from the Zendesk Marketplace. BeyondTrust Remote Support has the deeper published review base (14 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Attachment Storage Offload typically suits early-stage and growth-mode teams based on its published review base (5 reviews). BeyondTrust Remote Support typically suits early-stage and growth-mode teams based on its published review base (14 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Attachment Storage Offload and BeyondTrust Remote Support?

Migration support varies by app and category. Attachment Storage Offload and BeyondTrust Remote Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Attachment Storage Offload" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Attachment Storage vs BeyondTrust Remote — Zendesk

Attachment Storage Offload vs BeyondTrust Remote Support

Side-by-side comparison · 24 data points

Attachment Storage Offload

5.0·5reviews

Cut Zendesk storage costs by offloading attachments to secure external storage.

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Attachment Storage Offload	BeyondTrust Remote Support
Tagline	“Cut Zendesk storage costs by offloading attachments to secure external storage.”79 chars	“Adds BeyondTrust Remote Support Integration powered by Bomgar”61 chars
Description	2729 / 5000 chars55% used	2432 / 5000 chars49% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	EH7P	BeyondTrust Corporation
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Attachment Storage Offload and BeyondTrust Remote Support
Metric	Attachment Storage Offload	BeyondTrust Remote Support
Rating	★ 5.0 ★	4.0 ★
Total reviews	5	★ 14
Free plan	Yes	Yes
Pricing	Free to install	Free to install

4. App details

Long-form description · keyword frequency

Attachment Storage Offload

Attachment Storage Offload helps Zendesk teams eliminate storage overage charges by automatically moving ticket attachments to cheaper, secure external storage — without changing how agents work. As your Zendesk grows, so do attachment costs. Images, PDFs, videos, logs, and customer-uploaded files quickly eat up your included storage and trigger Zendesk's costly 25GB excess storage blocks. Deleting attachments isn’t practical, and manual cleanup is time-consuming. This app solves the problem automatically. Attachments are seamlessly offloaded to your preferred storage (such as AWS S3, Google Cloud, Azure, or our fully managed storage option). Inside Zendesk, agents still access everything through a clean sidebar app, exactly like before. No disruptions. No workflow changes. Just instant, ongoing savings. Who this app is for High-volume Zendesk support teams E-commerce & retail brands handling customer photos, return labels or receipts SaaS / IT teams processing logs or diagnostic files Enterprises needing control over data residency and compliance Anyone hitting Zendesk’s storage limits or paying for unnecessary storage blocks 🚀 Key Benefits 💰 Cut storage costs by 70–90% Stop paying for 25 GB blocks you don’t need. Use our low-cost cloud storage, or your own, and pay only for what you actually store. 🔄 Zero workflow changes Agents access offloaded attachments through a sidebar, just like native Zendesk attachments. ⚡ Faster Zendesk performance Removing heavy attachments improves ticket load times and overall workspace responsiveness. 🔐 Secure by default All data is encrypted in transit and at rest. Use your own cloud storage for full control if needed. 🛠 Fully automated Choose rules based on ticket age, file size, type, or custom logic. Offloading runs continuously in the background. 🌍 Use any storage location Fully managed storage (quickest setup) AWS S3 Google Cloud Azure Blob Storage SharePoint SFTP Custom storage options 📦 First 3 GB free Start reducing your Zendesk storage immediately with no risk and no credit card needed. 🔒 Security & Compliance Security is built in from day one: All files are encrypted in transit (HTTPS) All storage destinations support encryption at rest No attachments are viewable by anyone except your Zendesk agents Option to use your own private cloud storage for full control Sidebar access protected through API token Supports customer-configured deletion & retention rules Find more documentation at https://eh7p.com/zd-offload-docs/ or reach out for a chat at [email protected] Read our blog and case studies at https://eh7p.com/zd-offload/blog Learn more and get started today at https://eh7p.com/zd-offload/

Top keywords

storage19×4.74%
zendesk9×2.24%
attachments7×1.75%
cloud5×1.25%
agents4×1.00%
com4×1.00%
eh7p4×1.00%
eh7p com4×1.00%
https4×1.00%
access3×0.75%
blocks3×0.75%
cloud storage3×0.75%

BeyondTrust Remote Support

Simply locate the BeyondTrust Remote Support app in the Zendesk Apps Marketplace (Admin > Apps > Marketplace) and click Install. Settings for the app include (required settings in bold text): Title – Name of the app provided in upload step; can be overridden here Hostname – Hostname of the BeyondTrust Remote Support appliance Issues – A list of issues from which an end-user can choose when using the ‘Get Support Now’ button to start a chat session. These should be entered one per line in the format issuecode=IssueName where issuecode is the issue code configured for the issue in the Remote Support appliance /login interface and IssueName is the user-friendly name that will be displayed to the end-user in the dropdown list. Jumpoints – A list of Jumpoints configured for the Remote Support appliance from which an agent can choose entered one per line. Allow Jump-To Pinned Client Session – Determines whether jump method is available to agents Allow Push and Start Local Jump Session – Determines whether jump method is available to agents Allow Push and Start Remote Jump Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered) Allow Remote Desktop (RDP) Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered) Allow Remote Console Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered) Enable role restrictions – This is a standard Zendesk app setting that allows you to customize which (agent) roles will see the UI elements provided by the app Once the app is installed and configured, you should see the UI elements (buttons) in the appropriate section when viewing an existing ticket or creating a new ticket. The final portion of the app is for end-users and must also be configured by an administrator. Just as with the Generate Session Key and Jump buttons, when viewing a ticket administrator users will see an additional button labelled Customize Help Center. Clicking the button will open a modal dialog with instructions for editing the current theme to add the support button to ticket views for end-users. When clicked, a chat support session tied to the selected ticket will be started and routed to the appropriate team based on the issue selected by the user prior to clicking the button.

Top keywords

jump8×2.04%
session8×2.04%

Attachment Storage Offload vs BeyondTrust Remote Support

Attachment Storage Offload

1. Listing metadata

2. Categories & rankings

BeyondTrust Remote Support

At a glance

AppRanks verdict

3. Activity in the last 90 days

Attachment Storage Offload · 1 changes

BeyondTrust Remote Support · 0 changes

4. App details

Frequently asked

Is Attachment Storage Offload or BeyondTrust Remote Support cheaper?

Which has better reviews, Attachment Storage Offload or BeyondTrust Remote Support?

Should I choose Attachment Storage Offload or BeyondTrust Remote Support?

Which is faster to set up, Attachment Storage Offload or BeyondTrust Remote Support?

Which works better for small vs large Zendesk Marketplace support teams?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Attachment Storage Offload and BeyondTrust Remote Support?