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Side-by-side comparison · 24 data points
| ChannelReply | Aissist.io | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | ChannelReply | Aissist.io |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 166 | 31 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
| Built for Shopify | — | — |
Based on the data on this page, Aissist.io is the stronger choice for most Zendesk Marketplace merchants — 5.0★ vs ChannelReply's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: ChannelReply at Free to install, Aissist.io at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. ChannelReply has the larger user base (166 reviews vs 31), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Aissist.io's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Aissist.io; mid-market and enterprise merchants with specific feature requirements should evaluate both — ChannelReply's 166-review base may include the workflow context that matches your specific use case better than Aissist.io's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ChannelReply audit • Aissist.io audit
Both ChannelReply and Aissist.io offer paid plans only. ChannelReply starts at Free to install; Aissist.io starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Aissist.io has the higher average rating (5.0★ from 31 reviews) compared to ChannelReply (4.0★ from 166 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. ChannelReply fits better if you prioritize broader integrations; Aissist.io is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. ChannelReply has more onboarding documentation maturity (166 reviews vs 31), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
ChannelReply typically suits early-stage and growth-mode stores based on its review-base composition (166 reviews). Aissist.io aligns more with early-stage and growth-mode stores (31 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. ChannelReply and Aissist.io both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Aissist.io" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.