WHMCS vs Hide Ticket Fields

Bring your WHMCS data into Zendesk and give your support teams instant access to the information they need without switching tools. This app displays key customer details from your WHMCS directly in the Zendesk ticket sidebar. As soon as a ticket is opened, agents can view relevant client information and respond faster with full context. With this WHMCS app, your teams can view the following information: Customer details Ordered products Assigned domains Due invoices For a more advanced integration, we maintain a separate WHMCS module designed to: Allow your customers to manage tickets in your WHMCS client area without the redirection to Zendesk Offer Single Sign-On (SSO) between Zendesk and WHMCS If you'd like to explore the full capabilities of this integration, you can find more details at: https://www.modulesgarden.com/products/whmcs/zendesk Data Disclosure This app accesses the client’s email address in order to identify the related customer record in the connected WHMCS instance. For this purpose, the app sends the client's email address to the configured WHMCS endpoint together with the authentication data configured by the administrator for the integration, including a secure code and, if enabled, HTTP Basic Authentication credentials. The app uses this data only to retrieve and display matching WHMCS customer information within the Zendesk sidebar, including customer details, products, domains, and due invoices. The app does not independently store Zendesk user data or ticket data outside of Zendesk and the connected WHMCS service. Any storage, logging, or retention of data is subject to the customer's WHMCS environment, server configuration, and infrastructure. Installation Instructions For a detailed, step-by-step guide on how to install the widget, see the documentation: https://www.docs.modulesgarden.com/WHMCSWidgetFor_Zendesk

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.