Translate.com by Humans vs Translate Conversations

Translate.com for Zendesk Support Professional translation scaled by technology and enhanced by human experts Translate.com is a leader in the market for professional human translations and localization since 2011 with the headquarter in Newark, USA. *This Zendesk App version supports only human translation. To take advantage of instant machine and professional human translations in the newest update, install Translate.com by Machine plugin Features Instant machine translation for incoming and outgoing tickets in 90 languages. Professional human translation in 60 languages. Glossary & Translation memory. Order details and status tracking. Enable Macros & Zendesk Support Triggers. Automated response delivery. Professional proofread included. Unlimited seats per account. Management of customer support manager's rights, depending on access (Parent & child account). All client’s data is encrypted and handled securely. Benefits Translate.com has been providing translation services since 2011 and has 25,000 professional translators on the team. Take advantage of the combination of instant machine translation and professional human translation. Instant translation for incoming tickets in 90 languages. And a quick reply with machine translation. Those will save time for your customer support managers. The most appropriate tone of voice and dialect thanks to professional translators worldwide. Flexible subscription plans. Pay as you go, or choose the most suitable subscription. Improve CSAT and NPS by speaking in customers’ native language. Option to eliminate customer-sensitive or private data to respect client’s privacy. How it works An agent receives a ticket automatically translated from the customer's language to the native agent’s language. Agent responds via Internal Note in the native language using #translate keyword. This reply is sent to the Translate.com system and distributed among translators. There is no need to switch between tabs and translate the client's request. This means that you can focus on providing quality customer support. When the ticket is completed, we will forward it to your client. Every human translation ticket passes through three steps: 1. automatic machine translation 2. post-machine editing by a native human translator 3. review by a qualified professional editor Facts and numbers Over 100,000 translations completed by over 17,000 professional translators. 11 years of experience. 60% the average increased numbers of supported languages. 75% average CSAT increase after starting multilingual support. Want to see how it works? Book a demo. Or text our customer support: [email protected]

Translate Conversations makes it easy for support teams to write, improve, and translate messages directly inside Zendesk. Agents can compose polished, high-quality replies in any language — without leaving the ticket view. Whether you’re communicating with a customer in their native language or crafting a quick, professional response in your own, Translate Conversations helps every agent reply faster, more clearly, and more consistently. Key Features of Swifteq’s App for Ticket Translation ✅ Instant Ticket Translation: Automatically translates customer messages into the agent’s language for easy understanding and fast replies. ✅ AI Reply Generation: Write complete, polished customer replies from just a few words. The AI enhances tone, clarity, and structure so agents can communicate faster and more effectively. ✅ Bidirectional AI-Powered Translation: Allows agents to reply in their own language, with responses auto-translated back into the customer's language, supporting smooth two-way communication. ✅ Dictate your reply: Speak your reply to the customer in just a few seconds, then adjust or rewrite it using AI into a complete response. ✅ Help Center Resource Integration: Search your Help Center content directly from the app. Insert links, reference articles, and use your knowledge base material to craft accurate, helpful replies. ✅ Team Writing Guidelines: Set writing preferences for the entire team to ensure messages follow your brand’s tone, terminology, and quality standards. ✅ Seamless Zendesk Integration: Works directly within the Zendesk Agent Workspace, enabling easy translations without disrupting your workflow. ✅ Custom Glossary: Define specific terms to ensure consistent translations and maintain your brand voice in customer communications. ✅ Auto-Translate Toggle: Turn automatic translation on or off for incoming messages, giving you control over communication. ✅ Original Message as Internal Comment: Allows to add the original message as an internal comment when translating outgoing messages, maintaining context for the team. ✅ Language Exclusion: Choose specific languages to exclude from translation for better control over multilingual interactions. ✅ AI Writing Guidelines: Set team-wide writing preferences to ensure messages follow your brand’s tone, style, and service standards. ✅ Real-Time Translation: Instantly translates messages to reduce response times and improve customer satisfaction. ✅ Cowriter: Compose a full reply in customer's language in seconds, starting from a reply draft. ✅ User-Friendly Interface: Features an intuitive design aligned with Zendesk, allowing agents to manage translations effortlessly without interrupting their workflow. ✅ Flexible Pricing: Offers a free plan with up to 100 translations per month and unlimited plans starting at $7.00 per agent per month, catering to varying organizational needs. Easily adjust usage by limiting the app to certain team members. Major Benefits of Using Translate Conversations 🚀 Enhanced Agent Productivity: By automating the translation process, agents can focus on resolving customer issues without language barriers, leading to increased efficiency. 🌍 Expanded Global Reach: Supports communication with customers worldwide, breaking language barriers and enabling businesses to tap into new markets. 😊 Improved Customer Satisfaction: Providing support in a customer's native language leads to a more personalized experience, fostering trust and satisfaction. 💰 Cost Savings: Eliminates the necessity for hiring multilingual support staff, reducing operational costs while expanding the ability to serve a global customer base. 🕒 Reduced Response Times: Real-time translations allow for quicker interactions, decreasing the time customers wait for solutions and enhancing overall service efficiency. 🛡️ Consistent Brand Voice: Custom glossary ensures that translations align with brand terminology and tone, preserving consistency across all customer interactions. 🔧 Operational Efficiency: Streamlined workflows within Zendesk reduce the complexity of managing multilingual support, allowing agents to focus on resolving customer issues. Get started with ticket translation Create a new Swifteq account. If you have one already, login and select the Translate Conversations app from the apps menu Copy to clipboard the API key provided in your account Click the Install button on this page to install the app in your Zendesk account Configure the installed app with the API key copied in step 2 The app will be available in the ticket sidebar of the agent workspace Free 7-day trial, then starts at $7/agent/month. Choose the Free option to start your trial. Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Translate Conversations section to learn how we handle data specifically for this app. About the Developer: Translate Conversations is developed by Swifteq, a trusted name in creating innovative solutions for customer support platforms. With a focus on enhancing communication and efficiency, Swifteq is dedicated to helping businesses succeed in a global marketplace. Install now to start supporting customers globally!