Translate.com by Humans vs Help Center Translate

Translate.com for Zendesk Support Professional translation scaled by technology and enhanced by human experts Translate.com is a leader in the market for professional human translations and localization since 2011 with the headquarter in Newark, USA. *This Zendesk App version supports only human translation. To take advantage of instant machine and professional human translations in the newest update, install Translate.com by Machine plugin Features Instant machine translation for incoming and outgoing tickets in 90 languages. Professional human translation in 60 languages. Glossary & Translation memory. Order details and status tracking. Enable Macros & Zendesk Support Triggers. Automated response delivery. Professional proofread included. Unlimited seats per account. Management of customer support manager's rights, depending on access (Parent & child account). All client’s data is encrypted and handled securely. Benefits Translate.com has been providing translation services since 2011 and has 25,000 professional translators on the team. Take advantage of the combination of instant machine translation and professional human translation. Instant translation for incoming tickets in 90 languages. And a quick reply with machine translation. Those will save time for your customer support managers. The most appropriate tone of voice and dialect thanks to professional translators worldwide. Flexible subscription plans. Pay as you go, or choose the most suitable subscription. Improve CSAT and NPS by speaking in customers’ native language. Option to eliminate customer-sensitive or private data to respect client’s privacy. How it works An agent receives a ticket automatically translated from the customer's language to the native agent’s language. Agent responds via Internal Note in the native language using #translate keyword. This reply is sent to the Translate.com system and distributed among translators. There is no need to switch between tabs and translate the client's request. This means that you can focus on providing quality customer support. When the ticket is completed, we will forward it to your client. Every human translation ticket passes through three steps: 1. automatic machine translation 2. post-machine editing by a native human translator 3. review by a qualified professional editor Facts and numbers Over 100,000 translations completed by over 17,000 professional translators. 11 years of experience. 60% the average increased numbers of supported languages. 75% average CSAT increase after starting multilingual support. Want to see how it works? Book a demo. Or text our customer support: [email protected]

Does your business serve a global audience? Then your Help Center should, too! Meet Swifteq’s Help Center Translate, an AI-powered translation app designed specifically to make your Help Center multilingual—quickly, accurately, and effortlessly. No more juggling between platforms, hiring expensive translators, or losing potential customers due to language barriers. With our app, you can unlock a truly global customer support experience and make every customer feel at home. Features that make Help Center Translate a must-have ✅ Automatic and Accurate Translations Support your customers in their native language by translating articles to and from any modern language. ✅ Multi-Language Support Translate into over 50 languages, from Spanish to Japanese, and cater to a truly global audience. ✅ Bulk Translate Multiple Articles Accelerate your localization process by translating multiple articles into one or more languages simultaneously. With just a few clicks, you can manage even the largest translation projects efficiently. ✅ Maintain Formatting Our translations preserve the original HTML formatting of your articles, including links, images, and headings, ensuring consistency across all languages. ✅ Partial Translation for Updates Efficiently translate only the newly changed sections of your articles, avoiding the need to re-translate entire content for minor updates. ✅ Custom Glossary Integration Upload your own glossary to incorporate specialized terminology consistently throughout your help center, ensuring translations align with your brand's language. ✅ Real-Time Updates Automatically sync new content and updates, ensuring your translated Help Center is always up to date. ✅ One-Click Integration Connect Swifteq to your Zendesk Help Center with just one click. No coding or technical setup required! Secure and Reliable Your data is safe with us, we use robust encryption to keep your content secure. Benefits Your Support Team Can’t Afford to Miss 🌐 Expand Your Global Reach Support your customers no matter where they are. With multilingual capabilities, you’ll unlock new markets and opportunities. 💸 Cost-Effective Localization Deliver professional-quality translations without the high costs of hiring multiple translators or agencies. 💼 Professional Quality Make use of AI-powered translations to deliver professional and accurate content that resonates with your diverse customer base. ⏱️ Save Time and Resources with Automation Automate the translation process to reduce manual effort, allowing your team to focus on more critical tasks. 🔍 Ensure Consistency Across Content Maintain uniform terminology and style across all translated articles, reinforcing your brand's voice and message. ⚙️ Simplify Multilingual Management Managing multiple languages can be overwhelming, but Swifteq simplifies everything with an intuitive interface and automated workflows. 📈 Improve Customer Satisfaction Help your customers find the answers they need—in their own language. A localized Help Center means happier, more loyal customers. 👩‍💻 Empower Your Support Team With translations ready in minutes, your support team can focus on resolving issues rather than worrying about language challenges. How Does Help Center Translate Work? Install the App: Add Swifteq to your Zendesk Help Center with just a few clicks. Choose the Articles: Select which articles to translate in bulk. Choose Your Languages: Select the languages you want to support. Let the Magic Happen: Swifteq translates your help articles automatically. Fine-tune as Needed: Customize translations to align with your brand’s tone and style by adding a Glossary or changing the translation prompt. Deliver Seamless Support: Provide a localized help center experience to customers worldwide. Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Help Center Translate is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don't miss out on the opportunity to connect with your global audience more effectively. Transform your Zendesk Help Center into a multilingual powerhouse with Help Center Translate. ✨ Effortless, efficient, and built for you! 🌟 Free Trial Available: Experience the power of automated translations risk-free. 👉 Get Started Now! Data Privacy: Help Center Translate reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API solely to enable article translation. Write access is required only to create and update translated Help Center content. No customer or ticket data is accessed. For translations, we use OpenAI’s API; your data is processed ephemerally and is not used to train or improve OpenAI’s models. For details, visit https://swifteq.com/data-zendesk-apps