Translate.com by Humans vs Help Center Manager

Translate.com for Zendesk Support Professional translation scaled by technology and enhanced by human experts Translate.com is a leader in the market for professional human translations and localization since 2011 with the headquarter in Newark, USA. *This Zendesk App version supports only human translation. To take advantage of instant machine and professional human translations in the newest update, install Translate.com by Machine plugin Features Instant machine translation for incoming and outgoing tickets in 90 languages. Professional human translation in 60 languages. Glossary & Translation memory. Order details and status tracking. Enable Macros & Zendesk Support Triggers. Automated response delivery. Professional proofread included. Unlimited seats per account. Management of customer support manager's rights, depending on access (Parent & child account). All client’s data is encrypted and handled securely. Benefits Translate.com has been providing translation services since 2011 and has 25,000 professional translators on the team. Take advantage of the combination of instant machine translation and professional human translation. Instant translation for incoming tickets in 90 languages. And a quick reply with machine translation. Those will save time for your customer support managers. The most appropriate tone of voice and dialect thanks to professional translators worldwide. Flexible subscription plans. Pay as you go, or choose the most suitable subscription. Improve CSAT and NPS by speaking in customers’ native language. Option to eliminate customer-sensitive or private data to respect client’s privacy. How it works An agent receives a ticket automatically translated from the customer's language to the native agent’s language. Agent responds via Internal Note in the native language using #translate keyword. This reply is sent to the Translate.com system and distributed among translators. There is no need to switch between tabs and translate the client's request. This means that you can focus on providing quality customer support. When the ticket is completed, we will forward it to your client. Every human translation ticket passes through three steps: 1. automatic machine translation 2. post-machine editing by a native human translator 3. review by a qualified professional editor Facts and numbers Over 100,000 translations completed by over 17,000 professional translators. 11 years of experience. 60% the average increased numbers of supported languages. 75% average CSAT increase after starting multilingual support. Want to see how it works? Book a demo. Or text our customer support: [email protected]

Help Center Manager by Swifteq makes it easy to manage your Zendesk knowledge base, helping you save time, stay organized, and boost your support team’s efficiency. With this app, you can export help articles, fix broken links and images, and find and replace text or HTML across your entire knowledge base. It also lets you perform bulk operations like duplicating articles or resetting votes, manage media files, and even automate translations with advanced machine translation technology. Plus, you can track your help center’s performance with built-in analytics, ensuring your content stays up-to-date and effective. Features of the Help Center Manager that will make you smile ✅ Bulk Operations Save hours by managing multiple articles at once. Move, update, or delete them with just a few clicks. Reset article votes in bulk to gain fresh insights into customer feedback. ✅ Effortless Content Export Easily export help articles and their content in various formats, including CSV, HTML, Word, or PDF, facilitating audits and collaborations. ✅ Find and Replace Across Your Entire Knowledge Base Quickly update outdated terminology or links across multiple articles with the find and replace feature, applicable to both text and HTML code. ✅ Find Broken Links and Fix Them Automatically detect and fix broken links across your Help Center, ensuring all references are valid and up-to-date. ✅ Generate and Edit Image Alt Text with AI Automatically review, bulk-edit, and generate alt text across your Help Center to improve accessibility and SEO. ✅ Task Management Assign tasks related to help center content to team members, track progress, and ensure timely updates and maintenance. ✅ Fix Broken Images Auto-detect and replace images within your articles, ensuring a seamless user experience for your customers. ✅ Media File Management Centralized view and management of all media files, including images and videos, used in the help center. Use AI to generate Alt text for images and update the articles instantly. ✅ Comprehensive Search and Filter Easily locate articles, links, and media within your Help Center using advanced search and filtering options, including match case and exact phrase searches. ✅ Automatic Article Translation Translate your articles into multiple languages automatically, expanding your reach to a global audience without the need for manual translation efforts. ✅ Help Center Analytics Gain insights into your Help Center's performance with analytics tools that help you understand user engagement and identify areas for improvement. Benefits That Set You Free ⏱️ Save Time and Resources Automate repetitive tasks like exporting articles and fixing broken links, allowing your team to focus on delivering exceptional customer support. 🌍 Reach a Global Audience and Enhance Accessibility Support a diverse customer base by offering help articles in multiple languages, improving customer satisfaction worldwide. 📈 Boost Customer Satisfaction Create a help center that’s easy to navigate, ensuring users find answers quickly and effectively. 🚀 Increase Productivity With automation and bulk actions, you’ll accomplish more in less time. 📊 Make Smarter Data-Driven Decisions Utilize analytics to understand user behavior and article performance, guiding strategic improvements to your help center. 🌟 Enhance User Experience Maintain an up-to-date and error-free help center, providing your customers with reliable and accurate information. 👥 Improve Team Collaboration Utilize task management features to assign and track help center projects, fostering better teamwork and productivity. 🔒 Reinforce Security Role management ensures only the right people have access to sensitive tools and data. ✔️ Higher Content Accuracy Maintain up-to-date and accurate information across your help center, reducing customer confusion and support tickets. 🤝 Easy to Use for Everyone You don’t have to be a tech expert to use Swifteq—our intuitive design makes it accessible for all. 💰 Cost Savings Reduce the need for additional resources by streamlining processes and improving overall operational efficiency. 🔧 No Coding Required Perform complex operations like duplicating content and resetting votes without any technical expertise, simplifying help center management for all team members. Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Help Center Manager is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don't miss out on the opportunity to serve your audience more effectively. Transform your Zendesk Help Center into a powerhouse with Help Center Manager. ✨ Effortless, efficient, and built for you! 🌟 Free Trial Available: Experience the power of automated tasks risk-free. 👉 Install Now to Simplify Help Center Management! Data Privacy: Help Center Manager reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API to analyze content and enable features such as Find & Replace, Duplicate Articles, and Automatic Translation. No customer or ticket data is accessed, and write access applies only to Help Center content. For translations, we use OpenAI’s API; your data is processed ephemerally and is not used to train or improve OpenAI’s models. For details, visit https://swifteq.com/data-zendesk-apps