Translation by Lingpad vs Translate.com by Humans

Lingpad is the only AI-powered messaging translation tool that can contextualize your support ticket translations. By adding your brand context, your agents can translate to-and-fro customer conversations and reply with contextually aware responses. Our Zendesk translation app uses nuanced AI algorithms that offer human-accurate translation for faster ticket handling and first-contact resolution. Join the ranks of the top CX teams that are already using Lingpad and have rated us 5/5 stars. Don't miss out on the opportunity to deliver exceptional multilingual support and elevate your customer experience. Key Features of Lingpad's Zendesk Translation App Lingpad offers the following features that fit your human-first support team: 🤖️ AI-Powered Translation: Lingpad AI keeps the human element at the center to ensure your translations are accurate and never lose their meaning or essence. 💡 Contextualized Translation: Provide Lingpad with your business, industry, target audience, and other data to generate context-aware, relevant translations of your tickets in 120+ languages. 💥 Auto-langauge Detection: Auto language detection will enable your agents with accurate message translation from source to the target language and respond to customers in their native language in real-time. 🎭 Sentiment Detection: Our AI systems will analyze the sentiments from email tickets you receive from customers, allowing you to respond appropriately. 🔌 No-code Integration & Intuitive UI: Lingpad's intuitive UI makes it easy to set up automation and seamlessly install and integrate it with Zendesk; NO CODING or technical expertise required. 📈 Advanced Analytics: Get detailed analytics about your multilingual interactions. Track important metrics, compare data, and make informed decisions about your multilingual customer support strategy. Key Benefits of Lingpad Translation App Lingpad is one of the best translation apps that combines the power of human and artificial intelligence for translations. Here are some more benefits: 🎭 Retain Cultural Nuances: Our translation app for Zendesk offers glossary, tone-of-voice, translation memory, and brand context feature that help retain the human element and cultural nuances during the translation. 💰 Pay-as-You-Grow Pricing: Our pricing plans are tailored to fit your needs. Select any plan and enjoy the flexibility of the “Pay As You Grow” model and scale your multilingual support as and when needed. ⏱️ Boost Agent Productivity: Skip the manual translation and integrate Lingpad for automatic, human-first AI translation for faster ticket resolutions. You can also add known languages for your agents and take their productivity to the next level. 🤝 PII Protection: Lingpad includes measures to curb the exposure of sensitive, personal identifiable information with the translation preview mode and helps you ensure it is kept safe. 💼 Guaranteed Security and Privacy: Ensuring the security and privacy of your clients is central for Lingpad. We are an ISO 27001 certified company and comply with GDPR's international data security and privacy regulations. Want to Witness Lingpad in Action? Impressed with what Lingpad offers? Want to take next steps? Watch this demo video for the step-by-step process to install, integrate, and translate your support tickets. You can also read through the step-by-step process of getting started with the Lingpad app for Zendesk. Check out the product tour here to see how the Lingpad app works within the Zendesk platform. How Lingpad App Works with Zendesk for Translation? Install the Lingpad app for Zendesk and create an integration project on the Lingpad platform. Once done, open any multilingual ticket for Lingpad to auto-detect the language and instantly translate the message to the agent's preferred language. You can either use a public reply or the internal note to respond. Click the Lingpad icon when using a public reply or enter your response starting with an exclamation mark in an internal note and click on submit. Lingpad will localize your response from the public reply or internal note and send the translated message to the customer. You can change the detected language from the settings or add known or preferred languages that your agents speak from the Lingpad dashboard. Pricing Lingpad offers a 7-day free trial with 10,000 AI credits to translate your support messages. For more pricing information, visit here. Support If you still have any questions or need assistance with Lingpad's Zendesk translation app, email us at [email protected] and we'll get back to you as soon as possible.

Translate.com for Zendesk Support Professional translation scaled by technology and enhanced by human experts Translate.com is a leader in the market for professional human translations and localization since 2011 with the headquarter in Newark, USA. *This Zendesk App version supports only human translation. To take advantage of instant machine and professional human translations in the newest update, install Translate.com by Machine plugin Features Instant machine translation for incoming and outgoing tickets in 90 languages. Professional human translation in 60 languages. Glossary & Translation memory. Order details and status tracking. Enable Macros & Zendesk Support Triggers. Automated response delivery. Professional proofread included. Unlimited seats per account. Management of customer support manager's rights, depending on access (Parent & child account). All client’s data is encrypted and handled securely. Benefits Translate.com has been providing translation services since 2011 and has 25,000 professional translators on the team. Take advantage of the combination of instant machine translation and professional human translation. Instant translation for incoming tickets in 90 languages. And a quick reply with machine translation. Those will save time for your customer support managers. The most appropriate tone of voice and dialect thanks to professional translators worldwide. Flexible subscription plans. Pay as you go, or choose the most suitable subscription. Improve CSAT and NPS by speaking in customers’ native language. Option to eliminate customer-sensitive or private data to respect client’s privacy. How it works An agent receives a ticket automatically translated from the customer's language to the native agent’s language. Agent responds via Internal Note in the native language using #translate keyword. This reply is sent to the Translate.com system and distributed among translators. There is no need to switch between tabs and translate the client's request. This means that you can focus on providing quality customer support. When the ticket is completed, we will forward it to your client. Every human translation ticket passes through three steps: 1. automatic machine translation 2. post-machine editing by a native human translator 3. review by a qualified professional editor Facts and numbers Over 100,000 translations completed by over 17,000 professional translators. 11 years of experience. 60% the average increased numbers of supported languages. 75% average CSAT increase after starting multilingual support. Want to see how it works? Book a demo. Or text our customer support: [email protected]