Gainsight vs Recurly for Support — Zendesk

Gainsight vs Recurly for Support

Name: Gainsight
Availability: OnlineOnly
Rating: 4 (62 reviews)

Side-by-side comparison · 24 data points

Gainsight

4.0·62reviews

View key customer success insights alongside tickets

zendeskFree to install

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1. Listing metadata

Field-level data

	Gainsight	Recurly for Support
Tagline	“View key customer success insights alongside tickets”52 chars	“Serve your subscribers faster and better”40 chars
Description	1730 / 5000 chars35% used	1844 / 5000 chars37% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Gainsight	Recurly
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Gainsight and Recurly for Support
Metric	Gainsight	Recurly for Support
Rating	4.0 ★	★ 5.0 ★
Total reviews	★ 62	12
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Gainsight	Recurly for Support
recurly	Not ranked	#3

5. App details

Long-form description · keyword frequency

Gainsight

Empower your Customer Success teams with access to Zendesk data and empower your Support teams with access to key customer data like product usage, health score and more via Gainsight. Get a 360 view of your customer View key information like usage, customer health score, recent survey responses and other linked data from Gainsight and SFDC so your Support team can get a 360 view of your customer next to a live ticket in Zendesk. Escalate to Customer Success team for broader visibility and planning Escalate tickets to the account's CSM to collaborate and to resolve issues faster by escalating an issue into their workflow. Increase the effectiveness of your teams and business Access Zendesk ticket data in Gainsight's reports and rules engine. Aggregate and trend key metric from tickets over time and also use to drive predictive scoring. Privacy & Data Processing The Gainsight Zendesk Connector is a configurable integration that enables customers to sync data from their Zendesk account into Gainsight for customer success use cases. The connector may access Zendesk objects such as Brands, Organizations, Tickets, Users, and Agents. The specific objects and fields accessed are fully configurable by the customer. Gainsight does not enforce or control which fields are selected beyond the minimum required identifiers needed to support the integration. Data accessed through this integration is used solely to provide Gainsight’s customer success functionality and is handled in accordance with Gainsight’s security and privacy practices. Gainsight’s Privacy Policy, which describes how customer data is processed, stored, and protected, is available at: https://www.gainsight.com/privacy-policy/

Top keywords

customer10×3.82%
gainsight9×3.44%
data8×3.05%
zendesk6×2.29%
access4×1.53%
customer success4×1.53%
success4×1.53%
integration3×1.15%
key3×1.15%
privacy3×1.15%
support3×1.15%
teams3×1.15%

Recurly for Support

With the emergence of integrated applications, businesses need to ensure their customer information is easily accessible. Whether through your Customer Relationship Management, Enterprise Resource Planning, Accounting, Billing, or Support tools, customer data must be available and actionable to ensure a seamless omnichannel experience. With Recurly for Zendesk, you don’t have to switch to separate tabs or systems to view or change the subscription details of your customers. Your omnichannel view provides you a complete picture of each subscriber--what level subscriber, for how long, and how valuable--plus, Recurly for Zendesk gives you the power to pause, cancel, or refund your customers’ subscription without leaving the Zendesk interface. If a subscriber is at risk of churning, the ability to pause their service is a great way to take a break from the subscription without canceling and losing their billing data, preferences, etc. It’s never ideal to have a subscriber cancel, but it’s a great learning opportunity to improve your retention strategy. If a subscriber requests to cancel their subscription, agents can do so immediately in the Zendesk interface, at the subscriber’s next bill date or at the end of the subscription term. With Recurly for Zendesk, you’ll save time, optimize your revenue, and provide great service to your customers. (https://recurly.com/) provides a versatile subscription billing management platform to handle the entire subscriber lifecycle for market-leading brands worldwide. Growing subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2010, Recurly has deployed subscription billing for thousands of companies across 42 countries.

Top keywords

subscription9×3.23%
recurly6×2.15%
subscriber6×2.15%
zendesk5×1.79%
billing4×1.43%

Frequently asked

Common questions about this comparison

Is Gainsight or Recurly for Support cheaper?

Both Gainsight and Recurly for Support offer paid plans only. Gainsight starts at Free to install; Recurly for Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Gainsight or Recurly for Support?

Recurly for Support has the higher average rating (5.0★ from 12 reviews) compared to Gainsight (4.0★ from 62 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Gainsight or Recurly for Support?

Recurly for Support holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Gainsight or Recurly for Support?

Both apps are one-click installs from the Zendesk Marketplace. Gainsight has the deeper published review base (62 vs 12), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Gainsight typically suits early-stage and growth-mode teams based on its published review base (62 reviews). Recurly for Support typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Gainsight and Recurly for Support?

Migration support varies by app and category. Gainsight and Recurly for Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Recurly for Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Gainsight vs Recurly for Support

Gainsight

1. Listing metadata

2. Categories & rankings

Recurly for Support

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Gainsight · 1 changes

Recurly for Support · 1 changes

5. App details

Frequently asked

Is Gainsight or Recurly for Support cheaper?

Which has better reviews, Gainsight or Recurly for Support?

Should I choose Gainsight or Recurly for Support?

Which is faster to set up, Gainsight or Recurly for Support?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Gainsight and Recurly for Support?

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