Side-by-side comparison · 24 data points
Instant Remote Support and Screen Sharing directly from a ticket
| Zoho Assist Remote Support | SolarWinds® Service Desk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
SolarWinds® Service Desk is SaaS IT service desk and IT asset management solution
| Metric | Zoho Assist Remote Support | SolarWinds® Service Desk |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 6 | ★ 35 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, Zoho Assist Remote Support is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs SolarWinds® Service Desk's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Zoho Assist Remote Support at Free to install, SolarWinds® Service Desk at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Zoho Assist Remote Support; mid-market and enterprise support teams with specific feature requirements should evaluate both — SolarWinds® Service Desk's 35-review base may include the workflow context that matches your specific use case better than Zoho Assist Remote Support's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Zoho Assist Remote Support audit • SolarWinds® Service Desk audit
| Keyword | Zoho Assist Remote Support | SolarWinds® Service Desk |
|---|---|---|
| asset management | Not ranked | #8 |
| asset | Not ranked | #13 |
No tracked changes.
Both Zoho Assist Remote Support and SolarWinds® Service Desk offer paid plans only. Zoho Assist Remote Support starts at Free to install; SolarWinds® Service Desk starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Zoho Assist Remote Support has the higher average rating (5.0★ from 6 reviews) compared to SolarWinds® Service Desk (4.0★ from 35 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zoho Assist Remote Support holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. SolarWinds® Service Desk has the deeper published review base (35 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Zoho Assist Remote Support typically suits early-stage and growth-mode teams based on its published review base (6 reviews). SolarWinds® Service Desk typically suits early-stage and growth-mode teams based on its published review base (35 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Zoho Assist Remote Support and SolarWinds® Service Desk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoho Assist Remote Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
