SweetHawk Suite vs SolarWinds® Service Desk

Based on the data on this page, SweetHawk Suite is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs SolarWinds® Service Desk's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: SweetHawk Suite at Free to install, SolarWinds® Service Desk at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended by size: small/early-stage support teams who need fast install and low risk should default to SweetHawk Suite; mid-market and enterprise support teams with specific feature requirements should evaluate both — SolarWinds® Service Desk's 35-review base may include the workflow context that matches your specific use case better than SweetHawk Suite's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is SweetHawk Suite or SolarWinds® Service Desk cheaper?

Both SweetHawk Suite and SolarWinds® Service Desk offer paid plans only. SweetHawk Suite starts at Free to install; SolarWinds® Service Desk starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, SweetHawk Suite or SolarWinds® Service Desk?

SweetHawk Suite has the higher average rating (5.0★ from 12 reviews) compared to SolarWinds® Service Desk (4.0★ from 35 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose SweetHawk Suite or SolarWinds® Service Desk?

SweetHawk Suite holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SweetHawk Suite or SolarWinds® Service Desk?

Both apps are one-click installs from the Zendesk Marketplace. SolarWinds® Service Desk has the deeper published review base (35 vs 12), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

SweetHawk Suite typically suits early-stage and growth-mode teams based on its published review base (12 reviews). SolarWinds® Service Desk typically suits early-stage and growth-mode teams based on its published review base (35 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between SweetHawk Suite and SolarWinds® Service Desk?

Migration support varies by app and category. SweetHawk Suite and SolarWinds® Service Desk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SweetHawk Suite" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.