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Side-by-side comparison · 24 data points
| Geckoboard Dashboards for Support | Ticket Analytics | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Geckoboard Dashboards for Support | Ticket Analytics |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 63 | ★ 749 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free |
| Built for Shopify | — | — |
Based on the data on this page, Geckoboard Dashboards for Support is the stronger choice for most Zendesk Marketplace merchants — 5.0★ vs Ticket Analytics's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Geckoboard Dashboards for Support at Free to install, Ticket Analytics at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Ticket Analytics has the larger user base (749 reviews vs 63), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Geckoboard Dashboards for Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Geckoboard Dashboards for Support; mid-market and enterprise merchants with specific feature requirements should evaluate both — Ticket Analytics's 749-review base may include the workflow context that matches your specific use case better than Geckoboard Dashboards for Support's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Geckoboard Dashboards for Support audit • Ticket Analytics audit
Both Geckoboard Dashboards for Support and Ticket Analytics offer paid plans only. Geckoboard Dashboards for Support starts at Free to install; Ticket Analytics starts at Free. Compare the per-tier features in the Pricing section above before committing.
Geckoboard Dashboards for Support has the higher average rating (5.0★ from 63 reviews) compared to Ticket Analytics (4.0★ from 749 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Geckoboard Dashboards for Support fits better if you prioritize rating consistency; Ticket Analytics is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. Ticket Analytics has more onboarding documentation maturity (749 reviews vs 63), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Geckoboard Dashboards for Support typically suits early-stage and growth-mode stores based on its review-base composition (63 reviews). Ticket Analytics aligns more with early-stage and growth-mode stores (749 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Geckoboard Dashboards for Support and Ticket Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Geckoboard Dashboards for Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.