GitHub Integration by DevOpsIntegration vs ConnectWise Control Remote Support

GitHub integration app is a simple integration between Zendesk and GitHub. Support agents using this app can create, link, notify GitHub issues. You can collaborate your support team and developers in one place. Zendesk - GitHub app allows the support agents to create GitHub issues from Zendesk ticket form. Zendesk - GitHub app also allows support agents to link existing Zendesk tickets to an existing GitHub issues. In addition, Zendesk - GitHub app allows support agents to help notify the GitHub team, by sending comments from Zendesk support. We also support customization based on customer request and tailored to your needs! We bring GitHub closer to your business requirements! The Zendesk - GitHub app provides couple of options like Create Issue, Link Issue, Notify, Issue Log & Configure App. -Create Issue: The Create Issue: lets the user to create new Issue # in GitHub from Zendesk ticket directly, support agent can select type of Issue he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Repository selection he will see all the GitHub fields. The User can make the selection and click on Create button which would create Issue in GitHub and then display the corresponding GitHub Issue # in the app. -Link Issue: Using this button in Zendesk-DevOps app support agent can link an existing GitHub Issue # to current Zendesk ticket. Zendesk - GitHub app allows the user to create or link multiple issues to one Zendesk ticket. -Notify: Notify button in Zendesk - GitHub app allows the support agent to notify all the linked GitHub issues to current Zendesk ticket these will show up as comments in GitHub. -Issue Log: In the Zendesk - GitHub app Issue log modal shows you couple of details of Issue history including the comments history to current Zendesk ticket. -Configure App: In the Zendesk-GitHub configure app modal will allow you to map certain fields from Zendesk to GitHub and GitHub to Zendesk. The Zendesk - GitHub Integration app is limited to few Repositories in free version. Privacy Policy: We value your privacy. Please review our Privacy Policy at https://devopsintegration.io/privacy.

The ConnectWise Control Remote Support App for Zendesk allows you to create and join ConnectWise Control support sessions from the Zendesk ticket sidebar. After creating a session, the App presents a host join button and guest join URL to the Zendesk agent. Agents may click Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Additionally, Zendesk agents may click Refresh to check if the guest has joined the session. When the agent ends the Zendesk-integrated ConnectWise Control support session, ConnectWise Control updates the ticket with an internal note containing session summary information. Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.