GitHub Integration by DevOpsIntegration
GitHub integration app is a simple integration between Zendesk and GitHub. Support agents using this app can create, link, notify GitHub issues. You can collaborate your support team and developers in one place. Zendesk - GitHub app allows the support agents to create GitHub issues from Zendesk ticket form. Zendesk - GitHub app also allows support agents to link existing Zendesk tickets to an existing GitHub issues. In addition, Zendesk - GitHub app allows support agents to help notify the GitHub team, by sending comments from Zendesk support. We also support customization based on customer request and tailored to your needs! We bring GitHub closer to your business requirements! The Zendesk - GitHub app provides couple of options like Create Issue, Link Issue, Notify, Issue Log & Configure App. -Create Issue: The Create Issue: lets the user to create new Issue # in GitHub from Zendesk ticket directly, support agent can select type of Issue he/she want to create with labels like Bug, Epic, Feature, Task etc. Based on the Repository selection he will see all the GitHub fields. The User can make the selection and click on Create button which would create Issue in GitHub and then display the corresponding GitHub Issue # in the app. -Link Issue: Using this button in Zendesk-DevOps app support agent can link an existing GitHub Issue # to current Zendesk ticket. Zendesk - GitHub app allows the user to create or link multiple issues to one Zendesk ticket. -Notify: Notify button in Zendesk - GitHub app allows the support agent to notify all the linked GitHub issues to current Zendesk ticket these will show up as comments in GitHub. -Issue Log: In the Zendesk - GitHub app Issue log modal shows you couple of details of Issue history including the comments history to current Zendesk ticket. -Configure App: In the Zendesk-GitHub configure app modal will allow you to map certain fields from Zendesk to GitHub and GitHub to Zendesk. The Zendesk - GitHub Integration app is limited to few Repositories in free version. Privacy Policy: We value your privacy. Please review our Privacy Policy at https://devopsintegration.io/privacy.
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GitHub by Git-Zen
GitHub by Git-Zen When a developer pushes a fix, your support team should know - automatically. When an agent escalates a bug, it should reach engineering without a Slack thread. Git-Zen connects Zendesk and GitHub so both teams stay current, in the tools they already live in. How It Works From a Zendesk ticket, agents can: * Create a new GitHub issue in one click, with your existing labels, milestones, assignees, and issue templates * Link an existing GitHub issue to the ticket * See issue updates, commits, and comments appear automatically in the ticket timeline From GitHub, developers can: * Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically * Leave issue comments that flow into Zendesk as public or private notes No GitHub account needed for support agents. No Zendesk access needed for developers. Key Features Create GitHub issues from Zendesk: File bugs and feature requests directly from tickets, with labels, assignees, and milestones set at creation time Commit tracking: Every commit that references a ticket number appears inside Zendesk, with the files it touched Two-way comment sync: GitHub comments appear in Zendesk; ticket comments post to GitHub Custom issue templates: Use your existing GitHub issue templates when creating from Zendesk Multiple issues per ticket: Link as many GitHub issues as needed to one ticket, and vice versa Auto-tagging: Zendesk tickets are automatically tagged when linked or when an issue is closed Role-based permissions: Control which agents can create or modify GitHub issues Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with GitHub.com. Security & Data Disclosure Git-Zen relays data between Zendesk and GitHub in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitHub account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitHub account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitHub. For more information, visit https://www.git-zen.com
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