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Side-by-side comparison · 24 data points
| Capsule CRM | PasteAway for Support | |
|---|---|---|
| Tagline | — | — |
| Description | — | — |
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Capsule CRM | PasteAway for Support |
|---|---|---|
| Rating | ★ 4.0 ★ | 3.0 ★ |
| Total reviews | 100 | ★ 117 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
| Built for Shopify | — | — |
Based on the data on this page, Capsule CRM is the stronger choice for most Zendesk Marketplace merchants — 4.0★ vs PasteAway for Support's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Capsule CRM at Free to install, PasteAway for Support at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Capsule CRM; mid-market and enterprise merchants with specific feature requirements should evaluate both — PasteAway for Support's 117-review base may include the workflow context that matches your specific use case better than Capsule CRM's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Capsule CRM audit • PasteAway for Support audit
Both Capsule CRM and PasteAway for Support offer paid plans only. Capsule CRM starts at Free to install; PasteAway for Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Capsule CRM has the higher average rating (4.0★ from 100 reviews) compared to PasteAway for Support (3.0★ from 117 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Capsule CRM fits better if you prioritize rating consistency; PasteAway for Support is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace marketplace. PasteAway for Support has more onboarding documentation maturity (117 reviews vs 100), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Capsule CRM typically suits early-stage and growth-mode stores based on its review-base composition (100 reviews). PasteAway for Support aligns more with early-stage and growth-mode stores (117 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Capsule CRM and PasteAway for Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Capsule CRM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.