Capsule CRM vs Recurly for Support — Zendesk

Capsule CRM vs Recurly for Support

Name: Capsule CRM
Availability: OnlineOnly
Rating: 4 (100 reviews)

Side-by-side comparison · 24 data points

Capsule CRM

4.0·100reviews

View, search or create Capsule contacts without leaving Zendesk

zendeskFree to install

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1. Listing metadata

Field-level data

	Capsule CRM	Recurly for Support
Tagline	“View, search or create Capsule contacts without leaving Zendesk”63 chars	“Serve your subscribers faster and better”40 chars
Description	1007 / 5000 chars20% used	1844 / 5000 chars37% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Capsule CRM	Recurly
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Capsule CRM and Recurly for Support
Metric	Capsule CRM	Recurly for Support
Rating	4.0 ★	★ 5.0 ★
Total reviews	★ 100	12
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Capsule CRM	Recurly for Support
recurly	Not ranked	#1
notes without leaving	#11	Not ranked
notes without	#14	Not ranked

4. App details

Long-form description · keyword frequency

Capsule CRM

Capsule is a simple but powerful CRM for keeping track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when. Share one set of contacts for your business across sales and support Know who said what and when, by including emails and notes in the history of a contact Get a sales pipeline dashboard that tracks sales opportunities, value and when to follow-up Ensure follow-up by creating tasks about customers and opportunities that can be shared with co-workers Create custom fields that help track, categorize and list data in ways that suit your business Capsule integrates with Zendesk so that you can see a complete view of interactions that a lead or customer has had with your business across sales and support activities See and create Zendesk tickets right inside a contact's page in Capsule See and create a Capsule contact from within a Zendesk ticket Learn how we handle your data in our privacy policy.

Top keywords

business4×2.37%
capsule4×2.37%
sales4×2.37%
opportunities3×1.78%
see3×1.78%
zendesk3×1.78%
business across sales2×1.18%
contact2×1.18%
data2×1.18%
follow-up2×1.18%
pipeline2×1.18%
sales and support2×1.18%

Recurly for Support

With the emergence of integrated applications, businesses need to ensure their customer information is easily accessible. Whether through your Customer Relationship Management, Enterprise Resource Planning, Accounting, Billing, or Support tools, customer data must be available and actionable to ensure a seamless omnichannel experience. With Recurly for Zendesk, you don’t have to switch to separate tabs or systems to view or change the subscription details of your customers. Your omnichannel view provides you a complete picture of each subscriber--what level subscriber, for how long, and how valuable--plus, Recurly for Zendesk gives you the power to pause, cancel, or refund your customers’ subscription without leaving the Zendesk interface. If a subscriber is at risk of churning, the ability to pause their service is a great way to take a break from the subscription without canceling and losing their billing data, preferences, etc. It’s never ideal to have a subscriber cancel, but it’s a great learning opportunity to improve your retention strategy. If a subscriber requests to cancel their subscription, agents can do so immediately in the Zendesk interface, at the subscriber’s next bill date or at the end of the subscription term. With Recurly for Zendesk, you’ll save time, optimize your revenue, and provide great service to your customers. (https://recurly.com/) provides a versatile subscription billing management platform to handle the entire subscriber lifecycle for market-leading brands worldwide. Growing subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2010, Recurly has deployed subscription billing for thousands of companies across 42 countries.

Top keywords

subscription9×3.23%
recurly6×2.15%
subscriber6×2.15%
zendesk5×1.79%
billing4×1.43%

Frequently asked

Common questions about this comparison

Is Capsule CRM or Recurly for Support cheaper?

Both Capsule CRM and Recurly for Support offer paid plans only. Capsule CRM starts at Free to install; Recurly for Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Capsule CRM or Recurly for Support?

Recurly for Support has the higher average rating (5.0★ from 12 reviews) compared to Capsule CRM (4.0★ from 100 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Capsule CRM or Recurly for Support?

Recurly for Support holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Capsule CRM or Recurly for Support?

Both apps are one-click installs from the Zendesk Marketplace. Capsule CRM has the deeper published review base (100 vs 12), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Capsule CRM typically suits early-stage and growth-mode teams based on its published review base (100 reviews). Recurly for Support typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Capsule CRM and Recurly for Support?

Migration support varies by app and category. Capsule CRM and Recurly for Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Recurly for Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Capsule CRM vs Recurly for Support

Capsule CRM

1. Listing metadata

2. Categories & rankings

Recurly for Support

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is Capsule CRM or Recurly for Support cheaper?

Which has better reviews, Capsule CRM or Recurly for Support?

Should I choose Capsule CRM or Recurly for Support?

Which is faster to set up, Capsule CRM or Recurly for Support?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Capsule CRM and Recurly for Support?

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