Is Birdie Screen Recording or ChatGPT AI Copilot by Macha cheaper?

Both Birdie Screen Recording and ChatGPT AI Copilot by Macha offer paid plans only. Birdie Screen Recording starts at Free to install; ChatGPT AI Copilot by Macha starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Birdie Screen Recording or ChatGPT AI Copilot by Macha?

Birdie Screen Recording (5.0★, 8 reviews) and ChatGPT AI Copilot by Macha (5.0★, 71 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Birdie Screen Recording or ChatGPT AI Copilot by Macha?

AppRanks cannot separate these two on rating — both sit at 5.0★. ChatGPT AI Copilot by Macha does carry the larger published review base (71 vs 8). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Birdie Screen Recording or ChatGPT AI Copilot by Macha?

Both apps are one-click installs from the Zendesk Marketplace. ChatGPT AI Copilot by Macha has the deeper published review base (71 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Birdie Screen Recording typically suits early-stage and growth-mode teams based on its published review base (8 reviews). ChatGPT AI Copilot by Macha typically suits early-stage and growth-mode teams based on its published review base (71 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Birdie Screen Recording and ChatGPT AI Copilot by Macha?

Migration support varies by app and category. Birdie Screen Recording and ChatGPT AI Copilot by Macha both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Birdie Screen Recording" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Birdie Screen vs ChatGPT AI Copilot by — Zendesk

Birdie Screen Recording vs ChatGPT AI Copilot by Macha

Side-by-side comparison · 24 data points

Birdie Screen Recording

5.0·8reviews

See issues clearly - resolve tickets faster with screen recordings

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Birdie Screen Recording	ChatGPT AI Copilot by Macha
Tagline	“See issues clearly - resolve tickets faster with screen recordings”66 chars	“Build AI agents that automate any Zendesk workflow. Chat with Agent Copilot to solve tickets faster — right inside Zendesk.”123 chars
Description	2721 / 5000 chars54% used	2760 / 5000 chars55% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Birdie Team	Macha AI
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Birdie Screen Recording and ChatGPT AI Copilot by Macha
Metric	Birdie Screen Recording	ChatGPT AI Copilot by Macha
Rating	5.0 ★	5.0 ★
Total reviews	8	★ 71
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Birdie Screen Recording	ChatGPT AI Copilot by Macha
tickets faster	#5	#11

5. App details

Long-form description · keyword frequency

Birdie Screen Recording

Birdie is trusted by 2,500+ leading support teams. Help customers show their issues instead of explaining them - and empower your team to resolve complex tickets 7x faster. Here is how: SCREEN RECORDING Request Screen Recordings from Customers Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls. Capture Console Logs and Network Requests Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting. Integrate Birdie into every Zendesk Workflow From ticket forms to auto-replies, agent signatures, macros, and AI agents - Birdie integrates seamlessly into every Zendesk workflow. Send Screen Recordings to Customers Deliver crystal-clear guidance by sharing screen recordings with your customers. Birdie SDK Embed Birdie recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk. WHY TEAMS LOVE BIRDIE No Downloads Required: Customers record instantly - no installs, no hassle. Custom Branding: Ensure a polished, branded experience. Hide Sensitive Data: Automatically blur sensitive information for compliance and trust. Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies. Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score. PRIVACY & DATA HANDLING Birdie is designed with security and privacy in mind. Data Collected Birdie collects ticket identifiers, customer name and email, and agent name and email, as well as screen recordings, console logs, network requests, and technical metadata (such as browser, device, and session information). Purpose of Processing This data is used solely to associate recordings with the correct Zendesk ticket and participants, and to help support and engineering teams diagnose and resolve issues faster. Access & Security Data is only accessible to authorized users within your organization. Birdie implements industry-standard security measures including encryption in transit and at rest. Data Control You retain full control over your data, including the ability to manage retention policies and delete recordings when needed. For more information, please review our Privacy Policy: https://www.birdie.so/legal#PrivacyPolicy Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents. Learn more at https://birdie.so. For support, visit our Help Center: https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows or email [email protected].

Top keywords

birdie14×3.64%
data8×2.08%
customers7×1.82%
recordings7×1.82%
faster5×1.30%
screen5×1.30%
zendesk5×1.30%
screen recordings4×1.04%
security4×1.04%
support4×1.04%
ticket4×1.04%
agents3×0.78%

ChatGPT AI Copilot by Macha

AI Agents for Your Zendesk Workflow Macha AI is a platform that helps you build an AI agent for your specific support workflow — inside and outside Zendesk. Our Autonomous Agents can automate workflows on Zendesk or even your external tools (Confluence, Stripe, Shopify and more...). Our Agent Copilot helps your agents solve tickets faster — through the Macha widget right inside Zendesk. 🔧 Build any AI agent — in minutes Write instructions in plain English. Pick the tools and knowledge sources each agent can use. Build one agent for triage, another for knowledge base lookup, another for bug escalations — each scoped to the exact tools and data it needs. And yes — we've built an AI agent that helps you build AI agents. ⚡ Automate any Zendesk workflow Decide which ticket gets processed by which agent via Zendesk or custom webhook triggers. Each agent then runs all the actions it's been assigned to execute — assign ticket, change status, add suggested reply for agent review, reply to customer… What part of the workflow you want to automate is yours to define. 🔌 Your full support stack, connected Macha is the layer that ties every tool you already use into your support workflow. Macha Agents can pull records from Google Sheets, post messages to Slack, update your Airtable, charge or refund in Stripe, reference Confluence docs — with read and write access scoped to exactly what you allow. 🔗 Connect your niche tools and APIs Got an internal tool no other AI platform integrates with — a legacy database, a knowledge base repository, a custom API? Macha connects to it directly. Build it yourself with our AI tool builder, or have your dev team wire it up in minutes. No consulting contract. No multi-month implementation. Get your agent running fast. 👩‍✈️ 🤖 Two ways to work 👩‍✈️ Zendesk Copilot — the Macha widget opens as a side pane in your Zendesk ticket view. @-mention any agent and help your agents solve tickets faster. 🤖 Autonomous Agents — set up triggers, instructions, tools, and sources, and let them run autonomously on Zendesk tickets. Got questions? Learn more at getmacha.com. Book a demo or onboarding session: Book a quick slot Data Security at Macha AI We prioritize data security to ensure your information remains safe. Here's how we protect it: Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and tickets. Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security. PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored. View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.

Top keywords

agent11×2.54%

Birdie Screen Recording vs ChatGPT AI Copilot by Macha

Birdie Screen Recording

1. Listing metadata

2. Categories & rankings

ChatGPT AI Copilot by Macha

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Birdie Screen Recording · 1 changes

ChatGPT AI Copilot by Macha · 0 changes

5. App details

Frequently asked

Is Birdie Screen Recording or ChatGPT AI Copilot by Macha cheaper?

Which has better reviews, Birdie Screen Recording or ChatGPT AI Copilot by Macha?

Should I choose Birdie Screen Recording or ChatGPT AI Copilot by Macha?

Which is faster to set up, Birdie Screen Recording or ChatGPT AI Copilot by Macha?

Which works better for small vs large Zendesk Marketplace support teams?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between Birdie Screen Recording and ChatGPT AI Copilot by Macha?