AI Copilot by Pluno vs Birdie Screen — Zendesk

AI Copilot by Pluno vs Birdie Screen Recording

Name: AI Copilot by Pluno
Availability: OnlineOnly
Rating: 5 (17 reviews)

Side-by-side comparison · 24 data points

AI Copilot by Pluno

5.0·17reviews

Suggested answers based on past tickets & knowledge base - with reasoning

zendeskFree to install

Change

1. Listing metadata

Field-level data

	AI Copilot by Pluno	Birdie Screen Recording
Tagline	“Suggested answers based on past tickets & knowledge base - with reasoning”73 chars	“See issues clearly - resolve tickets faster with screen recordings”66 chars
Description	2723 / 5000 chars54% used	2721 / 5000 chars54% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluno	Birdie Team
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between AI Copilot by Pluno and Birdie Screen Recording
Metric	AI Copilot by Pluno	Birdie Screen Recording
Rating	5.0 ★	5.0 ★
Total reviews	★ 17	8
Free plan	Yes	Yes
Pricing	Free to install	Free to install

3. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	AI Copilot by Pluno	Birdie Screen Recording
birdie screen recording	Not ranked	#1
tickets faster	Not ranked	#5
resolve tickets	Not ranked	#6

5. App details

Long-form description · keyword frequency

AI Copilot by Pluno

Overview Pluno's Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk. No more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send. And when needed, chat with the copilot to surface the right info on demand. Problem it solves? Looking up answers in help docs or past tickets Manually drafting responses from scratch Verifying accuracy and consistency Overall: Slower replies, more agent effort, and inconsistent customer experiences. How can you trust it? Every AI-suggested reply includes: Clear reasoning: see how the answer was formed, step by step. Direct references: source links to your help centre, docs, or ticket history, making verification effortless. Agents stay in control, with the context and evidence to back every reply. What you can expect in return?- Up to 40% faster first responses → suggested replies cut down manual research and drafting time. 30-50% less agent effort → fewer clicks and less searching through the knowledge base Consistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses. Boost CSAT by 10-15% → customers get faster, clearer, and more reliable support. Accelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references. Scalable quality → maintain high standards of support even as ticket volumes grow. What's included? Suggested Replies Generate intelligent, context-aware draft responses instantly. Reasoning + References Every suggested reply comes with clear reasoning and direct references. Interactive Copilot Chat Chat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base. Success Stories Explore how teams are resolving tickets faster with Answer Copilot. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? Yes. Upgrade options available for more ⚡. Which support channels does Pluno work with? It works directly in Zendesk, covering email, web widget, and other Zendesk channels. Do I need technical skills to set up or use Pluno? No coding needed. Setup is simple and takes under 10 minutes. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Top keywords

copilot6×1.52%
reasoning5×1.27%
references5×1.27%
support5×1.27%
zendesk5×1.27%
agents4×1.01%
faster4×1.01%
replies4×1.01%
reply4×1.01%
responses4×1.01%
suggested4×1.01%
answers3×0.76%

Birdie Screen Recording

Birdie is trusted by 2,500+ leading support teams. Help customers show their issues instead of explaining them - and empower your team to resolve complex tickets 7x faster. Here is how: SCREEN RECORDING Request Screen Recordings from Customers Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls. Capture Console Logs and Network Requests Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting. Integrate Birdie into every Zendesk Workflow From ticket forms to auto-replies, agent signatures, macros, and AI agents - Birdie integrates seamlessly into every Zendesk workflow. Send Screen Recordings to Customers Deliver crystal-clear guidance by sharing screen recordings with your customers. Birdie SDK Embed Birdie recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk. WHY TEAMS LOVE BIRDIE No Downloads Required: Customers record instantly - no installs, no hassle. Custom Branding: Ensure a polished, branded experience. Hide Sensitive Data: Automatically blur sensitive information for compliance and trust. Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies. Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score. PRIVACY & DATA HANDLING Birdie is designed with security and privacy in mind. Data Collected Birdie collects ticket identifiers, customer name and email, and agent name and email, as well as screen recordings, console logs, network requests, and technical metadata (such as browser, device, and session information). Purpose of Processing This data is used solely to associate recordings with the correct Zendesk ticket and participants, and to help support and engineering teams diagnose and resolve issues faster. Access & Security Data is only accessible to authorized users within your organization. Birdie implements industry-standard security measures including encryption in transit and at rest. Data Control You retain full control over your data, including the ability to manage retention policies and delete recordings when needed. For more information, please review our Privacy Policy: https://www.birdie.so/legal#PrivacyPolicy Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents. Learn more at https://birdie.so. For support, visit our Help Center: https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows or email [email protected].

Top keywords

birdie14×3.64%

Frequently asked

Common questions about this comparison

Is AI Copilot by Pluno or Birdie Screen Recording cheaper?

Both AI Copilot by Pluno and Birdie Screen Recording offer paid plans only. AI Copilot by Pluno starts at Free to install; Birdie Screen Recording starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, AI Copilot by Pluno or Birdie Screen Recording?

AI Copilot by Pluno (5.0★, 17 reviews) and Birdie Screen Recording (5.0★, 8 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose AI Copilot by Pluno or Birdie Screen Recording?

AppRanks cannot separate these two on rating — both sit at 5.0★. AI Copilot by Pluno does carry the larger published review base (17 vs 8). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AI Copilot by Pluno or Birdie Screen Recording?

Both apps are one-click installs from the Zendesk Marketplace. AI Copilot by Pluno has the deeper published review base (17 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

AI Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). Birdie Screen Recording typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between AI Copilot by Pluno and Birdie Screen Recording?

Migration support varies by app and category. AI Copilot by Pluno and Birdie Screen Recording both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Birdie Screen Recording" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AI Copilot by Pluno vs Birdie Screen Recording

AI Copilot by Pluno

1. Listing metadata

2. Categories & rankings

Birdie Screen Recording

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

AI Copilot by Pluno · 2 changes

Birdie Screen Recording · 1 changes

5. App details

Frequently asked

Is AI Copilot by Pluno or Birdie Screen Recording cheaper?

Which has better reviews, AI Copilot by Pluno or Birdie Screen Recording?

Should I choose AI Copilot by Pluno or Birdie Screen Recording?

Which is faster to set up, AI Copilot by Pluno or Birdie Screen Recording?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between AI Copilot by Pluno and Birdie Screen Recording?

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