RingEX by RingCentral vs ChargeDesk

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). The RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. RingEX provides a complete host of features to address your business needs Complete cloud-based app Use your browser on any platform (Windows®, Mac®); no software installation is needed. Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk. Increased call efficiency With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing. Save time by eliminating misdials. Search between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach Enhanced customer interaction Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access Tickets are created automatically when a call arrives. Optimize your workflows Save time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording. Know your Customer With screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions. Full Telephony Integration and Functionality RingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window. Privacy & Data Usage RingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration. Data Access Scope The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching. Ticket & User Data Processing The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking. Purpose Limitation Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes. Data Storage & Security RingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework. Privacy Commitment For more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html Questions? Check out our support resources here or reach out to our channel at 1 (888) 898-4591

ChargeDesk is on a mission to improve billing support. Our bespoke payment gateway integration is the most advanced and powerful solution for managing your payment data right inside Zendesk Support tickets. ChargeDesk lets you instantly view every customer's billing history next to their support tickets, then perform key actions such as refunding charges and cancelling subscriptions. You can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you limit specific actions (such as refunds) to individuals or groups of agents. Our detailed reporting system gives lets agents see a history of actions against a customer and lets you see the most common reasons for refunds and cancellations. Zendesk Support Features Manage your payment data next to support tickets ChargeDesk's powerful algorithm automatically matches customer data to support tickets instantly Search payment data inside Zendesk using customer names, email addresses, charge descriptions and even the last 4 digits of a customer's card Refund charges Cancel subscriptions Request payments from new customers Charge existing customers using their card on file Create subscriptions Authorize and capture payments Apply coupons to customers Send automatic or manual payment reminders Edit customer details including adding VAT numbers Securely update a customer's credit card on file Beautiful Notifications Notify customers when charges are refunded, subscription is cancelled and many, many more events Send PDF invoices to your customers on successful payment Show tax information based on your customer's country (VAT & GST compliant) Customers can add their tax ID to their own invoices Replies to receipts are sent to your helpdesk with billing details attached Use our mobile app to be instantly notified of events in your account Detailed Reports View and download activity reports on broken down by agent Log reasons why refunds and cancellations were performed View a graph of revenue including a breakdown by product See all outstanding and paid invoices Generate a Tax Summary for financial reporting Download historic invoices in bulk Further Information Find out more about our ChargeDesk integration with Zendesk. Watch a video of our Zendesk support app in action. ChargeDesk offers a 14-day risk-free trial, no credit card required. Pricing then starts at $29/mo for 4 agents. Launched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We'd love for you to join us as well!