CloudTalk for Support vs RingEX by RingCentral — Zendesk

CloudTalk for Support vs RingEX by RingCentral

Name: CloudTalk for Support
Availability: OnlineOnly
Rating: 5 (10 reviews)

Side-by-side comparison · 24 data points

CloudTalk for Support

5.0·10reviews

Auto-log every call, SMS & AI insights in your Zendesk tickets.

zendeskFree to install

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1. Listing metadata

Field-level data

	CloudTalk for Support	RingEX by RingCentral
Tagline	“Auto-log every call, SMS & AI insights in your Zendesk tickets.”63 chars	“Streamline workflows with the RingEX integration for Zendesk.”61 chars
Description	3948 / 5000 chars79% used	3768 / 5000 chars75% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	CloudTalk	RingCentral
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between CloudTalk for Support and RingEX by RingCentral
Metric	CloudTalk for Support	RingEX by RingCentral
Rating	★ 5.0 ★	3.0 ★
Total reviews	10	★ 153
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	CloudTalk for Support	RingEX by RingCentral
voice notes without	#13	#9
voice notes	#21	#15

4. App details

Long-form description · keyword frequency

CloudTalk for Support

CloudTalk for Support This extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Why Choose CloudTalk + Zendesk? Connect with customers effortlessly. CloudTalk’s integration with Zendesk helps support teams deliver more personal calls. With 160+ international numbers and 70+ advanced features—including call flow designer, workflow automation, and real-time data sync—your teams stay focused on customers, not admin tasks. Every inbound call, outbound call, missed call, voicemail, and SMS is automatically logged as a structured Zendesk ticket — with call direction, duration, agent name, recording link, and AI-generated insights included. No manual entry. No missed interactions. Click-to-Call from Any Ticket or Contact With the CloudTalk CTI installed, agents call customers in one click from any Zendesk ticket or contact profile. When an inbound call arrives, the CTI automatically opens the matching Zendesk contact and their most recent ticket history — so agents know who's calling before they pick up. AI Insights in Every Zendesk Ticket When Conversation Intelligence is enabled, CloudTalk automatically transcribes calls, analyzes sentiment, provides a call summary and detects key topics so you can review conversations faster and coach your team effectively. CloudTalk automatically exports AI insights directly into your Zendesk tickets after each call. Your agents have full context before responding. Your support managers see trends across tickets without opening a separate tool. How CoachHub increased productivity using CloudTalk and Zendesk SMS in Zendesk Send and receive SMS directly in Zendesk. Every inbound and outbound SMS is automatically created as a Zendesk ticket with full message content, direction, agent name, and number logged. VoiceAgent Calls Take automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents. AI Voice Agent calls are automatically logged as Zendesk tickets. You can define what structured data the VoiceAgent should extract during the conversation — and that information is written to the ticket alongside standard call data. How Circle Gym Got 150% More Bookings with AI Voice Agents Save Time with Analytics and Automation Workflow Automation Use triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk. Advanced Analytics Track metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience. Custom Field Mapping for Zendesk Explore CloudTalk call data can now be mapped directly to Zendesk ticket fields, making it possible to report on calls inside Zendesk Explore. Call details like agent, duration, direction, and recordings are written into ticket fields you choose — so you can build reports in Zendesk Explore and act on call and ticket insights in one place. Call Flow Designer Set up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk. Ready to get started? Set up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required. 👉 Schedule a demo with our team Data Disclosure CloudTalk for Zendesk Support exchanges contact details, ticket metadata and tags, SMS messages, and call recordings, transcriptions, and notes with your Zendesk account. This data is used to sync communications, auto-log calls and messages as tickets, and keep contact records current between platforms. See our Privacy Notice for full details. Check out the video below for a quick tutorial:

Top keywords

zendesk21×3.63%
call17×2.94%
cloudtalk13×2.25%
ticket12×2.07%
agents8×1.38%
ai7×1.21%
calls7×1.21%
automatically6×1.04%
data6×1.04%
contact5×0.86%
customers5×0.86%
sms5×0.86%

RingEX by RingCentral

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). The RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. RingEX provides a complete host of features to address your business needs Complete cloud-based app Use your browser on any platform (Windows®, Mac®); no software installation is needed. Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk. Increased call efficiency With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing. Save time by eliminating misdials. Search between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach Enhanced customer interaction Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access Tickets are created automatically when a call arrives. Optimize your workflows Save time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording. Know your Customer With screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions. Full Telephony Integration and Functionality RingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window. Privacy & Data Usage RingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration. Data Access Scope The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching. Ticket & User Data Processing The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking. Purpose Limitation Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes. Data Storage & Security RingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework. Privacy Commitment For more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html Questions? Check out our support resources here or reach out to our channel at 1 (888) 898-4591

Frequently asked

Common questions about this comparison

Is CloudTalk for Support or RingEX by RingCentral cheaper?

Both CloudTalk for Support and RingEX by RingCentral offer paid plans only. CloudTalk for Support starts at Free to install; RingEX by RingCentral starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, CloudTalk for Support or RingEX by RingCentral?

CloudTalk for Support has the higher average rating (5.0★ from 10 reviews) compared to RingEX by RingCentral (3.0★ from 153 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose CloudTalk for Support or RingEX by RingCentral?

CloudTalk for Support holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CloudTalk for Support or RingEX by RingCentral?

Both apps are one-click installs from the Zendesk Marketplace. RingEX by RingCentral has the deeper published review base (153 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

CloudTalk for Support typically suits early-stage and growth-mode teams based on its published review base (10 reviews). RingEX by RingCentral typically suits early-stage and growth-mode teams based on its published review base (153 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CloudTalk for Support and RingEX by RingCentral?

Migration support varies by app and category. CloudTalk for Support and RingEX by RingCentral both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CloudTalk for Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

CloudTalk for Support vs RingEX by RingCentral

CloudTalk for Support

1. Listing metadata

2. Categories & rankings

RingEX by RingCentral

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is CloudTalk for Support or RingEX by RingCentral cheaper?

Which has better reviews, CloudTalk for Support or RingEX by RingCentral?

Should I choose CloudTalk for Support or RingEX by RingCentral?

Which is faster to set up, CloudTalk for Support or RingEX by RingCentral?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between CloudTalk for Support and RingEX by RingCentral?

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