SnapCall Visual AI vs Cavalry AI

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here

Cavalry AI makes it easy for any merchant to offer AI-driven customer support, shipping protection, and carbon offset — increasing profit, purchase conversion, and customer satisfaction. Connect your Cavalry AI account with Zendesk to streamline the customer support workflow for faster issue resolutions. See all the information you need in one place. AI-powered CX agent for automated customer support If the order is protected by Shipped Shield or has Shipped Green carbon offset Any shipment issues reported by the customer and their statuses Any carbon credit purchases and their verified certificates Tools and useful links at your fingertips. Ready to use macro to easily provide shipment issue reporting instructions to your customers Loop support team for assistance in a single click Link to your branded Shield Center for self-service shipment issue reporting Link to the Shipped Shield Assurance Guarantee for full details on package protection For additional details, see the Zendesk App Integration. Data Privacy and Security This app accesses Zendesk ticket and customer data (such as customer name, email, order details, and support interactions) to power Cavalry AI's AI-driven customer experience, shipping protection, and carbon offset features. Data is transmitted securely via encrypted connections (HTTPS/TLS). Payment information is processed and stored by Stripe and is never directly handled by this app. We do not sell your personal data. Information may be shared with service providers who assist in delivering our services, but only as necessary to operate the app. Users may request data deletion by contacting [email protected]. For full details on how we collect, use, store, and protect your data, please see our Privacy Policy.