TethrIt Now vs SnapCall Visual AI

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here

TethrIt Now Instant Augmented Reality Video Calls. No App or Password Needed. Any Device. Tethr It Now is a real-time, video-calling platform connecting experts and users to troubleshoot technical problems. Virtual support gives teams eyes and ears around the globe allowing companies to serve a global customer base seamlessly. Tethr It Now’s web-based platform requires no app, log-in, or meeting notice and supports iOS and Android devices. Simple architecture allows instant connection with no complications. Integrate Tethr It Now into current workflows including Salesforce, Genesys, Vuzix, Realwear, and CDK Global. ### Features * AR Annotation and Live Pointer * Inbound Call Rolling and Skills Routing * Multi-Party Conference Calling * Call Recording * ERP, CRM, SDK, and API Integration * Optimized Streaming Quality * Take and Save Photos * Content and Media Sharing * Geolocation * Hands-Free Device Compatible * Customizable White Label Options ### Tethr It Insights (Add-on Option) Tethr It Insights captures and analyzes human conversations with your customers and employees for your company to continuously learn from past conversations. Using Natural Language Processing, Insights creates patterns proven to lead to quicker efficiencies with operational processes, augmenting that data by understanding the contextual conversations between people will elevate insights into business processes and lead to greater loyalty with your brand. Tethr It Insights enables customers to enhance augmented reality experiences, improve technical support network, organize your asset management hub, support users through self-service, standardize job workflows, and enhance capabilities and efficiency.