Mapsly vs Auto Remove Attachments

VISUALIZATION & ANALYSIS View and (mass-)edit records from any Zendesk Sell object on the map, including custom fields, with real-time sync to Sell Split your data into map layers with custom markers using visual formula builder Search CRM records near a location and sort/filter them by distance Customize map markers, pick fields for their labels and pop-ups, and switch between layer groups to instantly re-colorize your records based on different criteria Create CRM records in any Zendesk Sell object from the map with pre-filled address and coordinates Auto-correct errors in addresses and fill in zip and counties; import their coordinates back to CRM ROUTING & LOCATION TRACKING (demo video) Plan optimal multi-day routes for individual users or entire teams, with up to 1000 stops, based on live/historical traffic and various job parameters (duration, open hours, required skills and capacity, and more) and vehicle parameters (working hours, truck size and capacity, skills, and more) controlled directly from your CRM (learn more, or view demo) Choose your job type: service, pickup, delivery or a complex pickup-delivery job Configure check-in, check-out or any other custom processes with buttons and custom forms (more) Save check-in, check-out or custom events and data collected with forms to your Zendesk Sell in real time View users’ current location and history of movements (more) Take photos when checking in using Mapsly app and save them in Mapsly or as attachments in your Zendesk Plan regular visits with desired regularity and duration, for individual sales reps or entire teams (more) Navigate to locations using your favorite app and open CRM records in the Zendesk Sell mobile app in one click TERRITORIES Draw territories or assemble them out of postal codes, counties, census tracts, etc. using the geo-library (more) Auto-assign records to territories and sales reps based on custom criteria (more) Calculate aggregate metrics per-territory out of your CRM data View demographic data (US only) Embed live maps with territories into dashboards, portals and websites (more) Automatically create/update territories for individual CRM records EMBED LIVE INTERACTIVE MAPS Share maps with live data and desired Mapsly features by link and embed them into websites, portals or dashboards, or send by email (learn more, or view demos) Add personalized maps with unique dataset per customer to your customer portal (more) Add custom buttons, forms and let users execute processes/automation from embedded maps (more) PROSPECTING Search local businesses by keywords and add them as records of any Zendesk Sell object (more) Adjust field mapping, use custom fields, and add fields with fixed values NO-CODE/LOW-CODE AUTOMATION Execute custom actions by a button, by schedule or entirely automatically, without writing code (more) Create/update/delete records and territories, send email and SMS, call external APIs, and more Search records by custom criteria that may include driving distance or time, and execute actions with them (more) Create dynamic forms that show/hide fields and call external APIs as user fills in the form Use user’s current location and calculate driving distance/time between any locations Implement cross-system analysis and automation by connecting spreadsheets and other data sources to Mapsly Please note that while the Zendesk Sell connector to Mapsly is free, you will need a paid subscription to use Mapsly. Try Mapsly for free for two weeks (no credit card required). Mapsly subscription starts at $25/user/month (pricing page with a price calculator). We offer 24/7 chat support, so don’t hesitate to ask us anything anytime. And book a live demo to discuss your use scenario and learn how to make the most out of Mapsly with Zendesk Sell. Implementation services and staff training are included in your Mapsly subscription. IMPORTANT! To sync Visits and faster sync removed records Mapsly leverages Zendesk Sell's Firehose API that can be enabled for Mapsly customers by request — please contact your Sell's account executive after starting your Mapsly trial. If you do not know your account executive, please contact [email protected]. While waiting for the upgrade, you can still use Mapsly without the calendar-based routing and with delayed sync of removed records. Don’t hesitate to contact Mapsly support with any questions about enabling Firehose API.

Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. Features That Improve Your Activity ✅ Bulk Attachment Removal Quickly delete attachments of multiple tickets at once, saving you time and effort. ✅ Selective Deletion Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. ✅ Automated Redaction Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. ✅ Top-Tier Security Your data is safe with us. All operations follow strict security protocols to protect sensitive information. ✅ Automated Cleanup Options Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. ✅ One-Click Integration Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. You have two options to work with Auto Remove Attachments: Setup automation to delete attachments from tickets Redact tickets automatically and remove their attachments moving forward. Redact attachments after the tickets are closed. Redact files from tickets in your backlog: new, open, pending, or solved tickets. Set up your own list of file extensions allowed. Run tasks to bulk delete attachments from open or closed tickets Include or exclude from removal based on ticket status, creation period, and ticket tags. Remove based on attachment file types. Run deletion tasks in the background without affecting your current work in Zendesk. Benefits You’ll Highly Appreciate 📂 Save Storage Space Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. 🚀 Boost Team Productivity Streamline your team’s workflow by eliminating time spent managing attachments manually. 📈 Better Ticket Organization Decluttered tickets make it easier for your team to stay organized and streamline communication. 🌟 Enhance Customer Experience Faster, cleaner ticket management means quicker resolutions and happier customers. ✨ GDPR Compliance Comply with data protection regulations in force without extra work and supplementary costs. 🔍 Safe Digital Environment Keep your organization safe from malicious files. 💰 Cost Savings Eliminates manual tasks, saving you precious resources and reducing operational costs. Get started in few easy steps. Check out our help center for more guidance. Click the Install button to install the application in Zendesk. Once the app is installed, open it from the left-side navigation menu in Zendesk. Create a new Swifteq account from the app's page: learn how Authorize the app to access your Zendesk account via the API: learn how Configure the auto-redact criteria & filters or run attachment removal tasks: learn how Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don’t let unnecessary attachments slow your business down! 👉 Get started with Auto Remove Attachments and experience the difference for yourself. Clean, simple, and effective attachments management is just a click away! Data Privacy: Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps