Mapsly is the #46 ranked reporting and analytics app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 11, 2026.
Mapsly is a Zendesk Marketplace app by Mapsly LLC. With a rating of 5.0★ from 2 reviews, it currently ranks #46 in the Reporting and Analytics category.
AppRanks data: Mapsly ranks #46 in Reporting and Analytics on Zendesk Marketplace, placing it in the top 18% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Mapsly is a category-leading Zendesk app with a limited review volume. It is listed in the Reporting and Analytics category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Mapsly LLC — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Mapsly?
See Mapsly's alternatives ranked by audit score, rating, and review velocity.
About Mapsly
How Mapsly works
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VISUALIZATION & ANALYSIS
View and (mass-)edit records from any Zendesk Sell object on the map, including custom fields, with real-time sync to Sell
Split your data into map layers with custom markers using visual formula builder
Search CRM records near a location and sort/filter them by distance
Customize map markers, pick fields for their labels and pop-ups, and switch between layer groups to instantly re-colorize your records based on different criteria
Create CRM records in any Zendesk Sell object from the map with pre-filled address and coordinates
Auto-correct errors in addresses and fill in zip and counties; import their coordinates back to CRM
ROUTING & LOCATION TRACKING (demo video)
Plan optimal multi-day routes for individual users or entire teams, with up to 1000 stops, based on live/historical traffic and various job parameters (duration, open hours, required skills and capacity, and more) and vehicle parameters (working hours, truck size and capacity, skills, and more) controlled directly from your CRM (learn more, or view demo)
Choose your job type: service, pickup, delivery or a complex pickup-delivery job
Configure check-in, check-out or any other custom processes with buttons and custom forms (more)
Save check-in, check-out or custom events and data collected with forms to your Zendesk Sell in real time
View users’ current location and history of movements (more)
Take photos when checking in using Mapsly app and save them in Mapsly or as attachments in your Zendesk
Plan regular visits with desired regularity and duration, for individual sales reps or entire teams (more)
Navigate to locations using your favorite app and open CRM records in the Zendesk Sell mobile app in one click
TERRITORIES
Draw territories or assemble them out of postal codes, counties, census tracts, etc. using the geo-library (more)
Auto-assign records to territories and sales reps based on custom criteria (more)
Calculate aggregate metrics per-territory out of your CRM data
View demographic data (US only)
Embed live maps with territories into dashboards, portals and websites (more)
Automatically create/update territories for individual CRM records
EMBED LIVE INTERACTIVE MAPS
Share maps with live data and desired Mapsly features by link and embed them into websites, portals or dashboards, or send by email (learn more, or view demos)
Add personalized maps with unique dataset per customer to your customer portal (more)
Add custom buttons, forms and let users execute processes/automation from embedded maps (more)
PROSPECTING
Search local businesses by keywords and add them as records of any Zendesk Sell object (more)
Adjust field mapping, use custom fields, and add fields with fixed values
NO-CODE/LOW-CODE AUTOMATION
Execute custom actions by a button, by schedule or entirely automatically, without writing code (more)
Create/update/delete records and territories, send email and SMS, call external APIs, and more
Search records by custom criteria that may include driving distance or time, and execute actions with them (more)
Create dynamic forms that show/hide fields and call external APIs as user fills in the form
Use user’s current location and calculate driving distance/time between any locations
Implement cross-system analysis and automation by connecting spreadsheets and other data sources to Mapsly
Please note that while the Zendesk Sell connector to Mapsly is free, you will need a paid subscription to use Mapsly. Try Mapsly for free for two weeks (no credit card required). Mapsly subscription starts at $25/user/month (pricing page with a price calculator).
We offer 24/7 chat support, so don’t hesitate to ask us anything anytime. And book a live demo to discuss your use scenario and learn how to make the most out of Mapsly with Zendesk Sell.
Implementation services and staff training are included in your Mapsly subscription.
IMPORTANT! To sync Visits and faster sync removed records Mapsly leverages Zendesk Sell's Firehose API that can be enabled for Mapsly customers by request — please contact your Sell's account executive after starting your Mapsly trial. If you do not know your account executive, please contact [email protected]. While waiting for the upgrade, you can still use Mapsly without the calendar-based routing and with delayed sync of removed records. Don’t hesitate to contact Mapsly support with any questions about enabling Firehose API.
Screenshots
Category rankings
As of Sep 12, 2026- Reporting and Analytics#46of 259Top 18%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Mapsly doesn't have curated competitor matchups yet. Other tracked reporting and analytics apps on Zendesk:
CompareWhere Mapsly stands in the Reporting and Analytics category
Mapsly ranks #46 of 259 apps in the Reporting and Analytics category, placing it in the top 18% of the listing.
Frequently asked questions
What is Mapsly?
Mapsly is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Reporting and Analytics category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Mapsly LLC.
Who uses Mapsly?
Mapsly is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Reporting and Analytics category on Zendesk.
Where does Mapsly rank on Zendesk?
Mapsly currently sits at position #46 in the Reporting and Analytics category on Zendesk. That places it in the top 18% of 259 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.