Side-by-side comparison · 24 data points
Track time spent in Zendesk and record it in FreshBooks for invoicing.
| FreshBooks TimeTracker+ | Hide Ticket Fields | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | FreshBooks TimeTracker+ | Hide Ticket Fields |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 3 | ★ 865 |
| Free plan | — | ★ Yes |
| Pricing | $2.00 per agent, per month | ★ Free |
FreshBooks TimeTracker+ and Hide Ticket Fields are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Hide Ticket Fields offers a free tier (Free) while FreshBooks TimeTracker+ starts at $2.00 per agent, per month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Hide Ticket Fields has the larger user base (865 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. FreshBooks TimeTracker+'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: FreshBooks TimeTracker+ audit • Hide Ticket Fields audit
No tracked changes.
Hide Ticket Fields is the cheaper option — it offers a free plan (Free). FreshBooks TimeTracker+ starts at $2.00 per agent, per month. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
FreshBooks TimeTracker+ (5.0★, 3 reviews) and Hide Ticket Fields (5.0★, 865 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Hide Ticket Fields does carry the larger published review base (865 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
FreshBooks TimeTracker+ typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. FreshBooks TimeTracker+ and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from FreshBooks TimeTracker+" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
