Recurly for Support vs Magento 2 by Zenplates — Zendesk

Recurly for Support vs Magento 2 by Zenplates

Name: Recurly for Support
Availability: OnlineOnly
Rating: 5 (12 reviews)

Side-by-side comparison · 24 data points

Recurly for Support

5.0·12reviews

Serve your subscribers faster and better

zendeskFree to install

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1. Listing metadata

Field-level data

	Recurly for Support	Magento 2 by Zenplates
Tagline	“Serve your subscribers faster and better”40 chars	“View customer and order details from your Magento 2 store(s) in Zendesk Support”79 chars
Description	1844 / 5000 chars37% used	2670 / 5000 chars53% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Recurly	Zenplates
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Recurly for Support and Magento 2 by Zenplates
Metric	Recurly for Support	Magento 2 by Zenplates
Rating	5.0 ★	5.0 ★
Total reviews	★ 12	4
Free plan	Yes	Yes
Pricing	Free to install	Free 7-day trial

Keyword	Recurly for Support	Magento 2 by Zenplates
recurly	#3	Not ranked

5. App details

Long-form description · keyword frequency

Recurly for Support

With the emergence of integrated applications, businesses need to ensure their customer information is easily accessible. Whether through your Customer Relationship Management, Enterprise Resource Planning, Accounting, Billing, or Support tools, customer data must be available and actionable to ensure a seamless omnichannel experience. With Recurly for Zendesk, you don’t have to switch to separate tabs or systems to view or change the subscription details of your customers. Your omnichannel view provides you a complete picture of each subscriber--what level subscriber, for how long, and how valuable--plus, Recurly for Zendesk gives you the power to pause, cancel, or refund your customers’ subscription without leaving the Zendesk interface. If a subscriber is at risk of churning, the ability to pause their service is a great way to take a break from the subscription without canceling and losing their billing data, preferences, etc. It’s never ideal to have a subscriber cancel, but it’s a great learning opportunity to improve your retention strategy. If a subscriber requests to cancel their subscription, agents can do so immediately in the Zendesk interface, at the subscriber’s next bill date or at the end of the subscription term. With Recurly for Zendesk, you’ll save time, optimize your revenue, and provide great service to your customers. (https://recurly.com/) provides a versatile subscription billing management platform to handle the entire subscriber lifecycle for market-leading brands worldwide. Growing subscription businesses such as Sling TV, BarkBox, Asana, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2010, Recurly has deployed subscription billing for thousands of companies across 42 countries.

Top keywords

subscription9×3.23%
recurly6×2.15%
subscriber6×2.15%
zendesk5×1.79%
billing4×1.43%
cancel3×1.08%
customer3×1.08%
customers3×1.08%
recurly for zendesk3×1.08%
businesses2×0.72%
data2×0.72%
ensure2×0.72%

Magento 2 by Zenplates

This powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly to your agents working in Zendesk Support. The user interface has been designed to ensure that they have access to the right information at the right time, eliminating the need to switch back and forth between screens and ensuring that your customers receive timely and accurate responses to their tickets. One price, all features There are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly upgrade your customer support capability. Every subscription unlocks the following powerful functionality: View orders and customers View the order history of the current customer Search for customers to view their order history Search for orders across the entire store View order summary information, including increment IDs, created dates, totals and status Sort and filter the list of orders Access order details View detailed product line item information View order shipments and tracking details View payment information, including refunds and discounts View customer contact details View customer lifetime value View order comments Perform important actions Link orders to tickets Add comments to an order Toggle an order’s on-hold status Cancel an order Subscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon: Create invoices Create shipments Refund an order (fully or partially) Re-order on behalf of customers We take feedback and suggestions seriously, so if you would like to contribute to the app roadmap contact us with your suggestions! Finally: we all know that a great customer experience is essential for online stores. If your company’s knowledge base is built on Zendesk’s Guide product, our range of beautiful and highly-customizable Zendesk Guide themes can help you take your help center to the next level. Delight your customers and take pressure off your agents by delivering an amazing platform for customers to self-serve. Data handling & privacy This app connects your Zendesk account to Magento so you can view and manage customer and order information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Magento’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Magento Access Token is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Magento accounts.

Top keywords

order12×2.90%

Frequently asked

Common questions about this comparison

Is Recurly for Support or Magento 2 by Zenplates cheaper?

Both Recurly for Support and Magento 2 by Zenplates offer paid plans only. Recurly for Support starts at Free to install; Magento 2 by Zenplates starts at Free 7-day trial. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Recurly for Support or Magento 2 by Zenplates?

Recurly for Support (5.0★, 12 reviews) and Magento 2 by Zenplates (5.0★, 4 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Recurly for Support or Magento 2 by Zenplates?

AppRanks cannot separate these two on rating — both sit at 5.0★. Recurly for Support does carry the larger published review base (12 vs 4). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Recurly for Support or Magento 2 by Zenplates?

Both apps are one-click installs from the Zendesk Marketplace. Recurly for Support has the deeper published review base (12 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Recurly for Support typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Magento 2 by Zenplates typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Recurly for Support and Magento 2 by Zenplates?

Migration support varies by app and category. Recurly for Support and Magento 2 by Zenplates both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Magento 2 by Zenplates" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Recurly for Support vs Magento 2 by Zenplates

Recurly for Support

1. Listing metadata

2. Categories & rankings

Magento 2 by Zenplates

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Recurly for Support · 1 changes

Magento 2 by Zenplates · 0 changes

5. App details

Frequently asked

Is Recurly for Support or Magento 2 by Zenplates cheaper?

Which has better reviews, Recurly for Support or Magento 2 by Zenplates?

Should I choose Recurly for Support or Magento 2 by Zenplates?

Which is faster to set up, Recurly for Support or Magento 2 by Zenplates?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Recurly for Support and Magento 2 by Zenplates?

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