GitHub by Git-Zen vs Myndbend Process — Zendesk

GitHub by Git-Zen vs Myndbend Process Manager

Name: GitHub by Git-Zen
Availability: OnlineOnly
Rating: 5 (5 reviews)

Side-by-side comparison · 24 data points

GitHub by Git-Zen

5.0·5reviews

Create GitHub issues from Zendesk, track commits, and sync comments both ways. No GitHub account needed for support agents. Free trial included.

zendeskFree 7-day trial

Change

1. Listing metadata

Field-level data

	GitHub by Git-Zen	Myndbend Process Manager
Tagline	“Create GitHub issues from Zendesk, track commits, and sync comments both ways. No GitHub account needed for support agents. Free trial included.”144 chars	“Create child tickets and get approvals from your agents or end-users”68 chars
Description	2571 / 5000 chars51% used	3339 / 5000 chars67% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Git-Zen	Myndbend
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between GitHub by Git-Zen and Myndbend Process Manager
Metric	GitHub by Git-Zen	Myndbend Process Manager
Rating	★ 5.0 ★	4.0 ★
Total reviews	5	★ 163
Free plan	Yes	Yes
Pricing	Free 7-day trial	Free to install

Keyword	GitHub by Git-Zen	Myndbend Process Manager
trial included	#2	Not ranked
both ways	#8	Not ranked
voice notes without	#16	Not ranked

5. App details

Long-form description · keyword frequency

GitHub by Git-Zen

GitHub by Git-Zen When a developer pushes a fix, your support team should know - automatically. When an agent escalates a bug, it should reach engineering without a Slack thread. Git-Zen connects Zendesk and GitHub so both teams stay current, in the tools they already live in. How It Works From a Zendesk ticket, agents can: * Create a new GitHub issue in one click, with your existing labels, milestones, assignees, and issue templates * Link an existing GitHub issue to the ticket * See issue updates, commits, and comments appear automatically in the ticket timeline From GitHub, developers can: * Reference a Zendesk ticket number in a commit message. The commit and affected files appear in the ticket automatically * Leave issue comments that flow into Zendesk as public or private notes No GitHub account needed for support agents. No Zendesk access needed for developers. Key Features Create GitHub issues from Zendesk: File bugs and feature requests directly from tickets, with labels, assignees, and milestones set at creation time Commit tracking: Every commit that references a ticket number appears inside Zendesk, with the files it touched Two-way comment sync: GitHub comments appear in Zendesk; ticket comments post to GitHub Custom issue templates: Use your existing GitHub issue templates when creating from Zendesk Multiple issues per ticket: Link as many GitHub issues as needed to one ticket, and vice versa Auto-tagging: Zendesk tickets are automatically tagged when linked or when an issue is closed Role-based permissions: Control which agents can create or modify GitHub issues Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with GitHub.com. Security & Data Disclosure Git-Zen relays data between Zendesk and GitHub in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding issue data (title, description, status, assignee, labels, and comments) is read from and written to your GitHub account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected GitHub account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or issue content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and GitHub. For more information, visit https://www.git-zen.com

Top keywords

github17×4.28%
zendesk15×3.78%
ticket12×3.02%
issue10×2.52%
comments6×1.51%
account5×1.26%
git-zen5×1.26%
automatically4×1.01%
commit4×1.01%
issues4×1.01%
sync4×1.01%
zendesk ticket4×1.01%

Myndbend Process Manager

Myndbend Process Manager: Policy-Driven Approval & Workflow Governance for Zendesk Myndbend™ Process Manager extends Zendesk with a structured governance layer for approvals and complex workflows. It enables teams to build custom, auditable, and policy-driven processes directly inside Zendesk—without relying on tribal knowledge or manual coordination. Organizations use Myndbend to standardize high-stakes operational workflows such as: HR Onboarding & Offboarding IT Change Management Access Rights Requests Financial Approvals Internal Escalations ...or any other workflow that requires approvals, dependencies, or coordinated downstream work. Approval Governance & Decision Controls Myndbend™ Process Manager allows you to build audit-ready approval processes that ensure the right people review the right requests with the right context. Key capabilities include: Centralized Approval Tracking: Track all approval activity directly on tickets—including comments and actions from stakeholders (e.g., Finance or Legal) who don't log into Zendesk. Enforced Authority Levels: Define staff and supervisor relationships so requests never bypass required approval hierarchies. Context-Rich Approvals: Customize approval emails to surface relevant ticket data, ensuring approvers understand impact and risk before signing off. Dynamic Approval Routing: Automatically assign approvers based on custom criteria such as department, request type, or risk level. Sequential Approvals: Enforce ordered approval flows (e.g., HR approval before IT) to match real-world policy requirements. Ticket Workflows Myndbend™ Process Manager helps teams codify policies into enforceable workflows—so no steps are skipped and no context is lost. Capabilities include: Ticket Relationships & Dependencies: Define and enforce dependencies between tickets (e.g., access cannot be granted until prerequisites are complete). Cross-Team Orchestration: Automatically create and manage child tickets for different teams (IT, HR, Facilities) when a request is approved. Standardized Templates: Turn manual best practices into repeatable, automated workflows that save time and reduce errors. Synchronized Data: Keep linked tickets in sync to maintain a consistent source of truth across the workflow. Audit-Ready Exports: Export tickets with full histories—including comments, custom fields, and approval actions—for compliance and audits. View features and pricing Data Privacy & Usage Data Accessed & Used: The application uses Zendesk OAuth for agent and end-user access to read and update tickets. It accesses data such as ticket content, comments, custom fields, and ticket-specific user data for its features (approvals, child ticket creation, etc.). Data Retention: Myndbend Process Manager permanently stores metadata and templates, but does not retain personal Zendesk ticket or user data. Ticket-specific data is immediately purged after use. Security & Compliance: The Myndbend Process Manager application is subject to an SOC 2 Type II examination covering Security, Availability, and Confidentiality. Data in motion is secured using the TLS protocol. Data Privacy: The solution limits data collection, processing data strictly for service delivery. For more information, please review our Terms of Service and Privacy Policy.

Frequently asked

Common questions about this comparison

Is GitHub by Git-Zen or Myndbend Process Manager cheaper?

Both GitHub by Git-Zen and Myndbend Process Manager offer paid plans only. GitHub by Git-Zen starts at Free 7-day trial; Myndbend Process Manager starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, GitHub by Git-Zen or Myndbend Process Manager?

GitHub by Git-Zen has the higher average rating (5.0★ from 5 reviews) compared to Myndbend Process Manager (4.0★ from 163 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose GitHub by Git-Zen or Myndbend Process Manager?

GitHub by Git-Zen holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, GitHub by Git-Zen or Myndbend Process Manager?

Both apps are one-click installs from the Zendesk Marketplace. Myndbend Process Manager has the deeper published review base (163 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

GitHub by Git-Zen typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Myndbend Process Manager typically suits early-stage and growth-mode teams based on its published review base (163 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between GitHub by Git-Zen and Myndbend Process Manager?

Migration support varies by app and category. GitHub by Git-Zen and Myndbend Process Manager both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GitHub by Git-Zen" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

GitHub by Git-Zen vs Myndbend Process Manager

GitHub by Git-Zen

1. Listing metadata

2. Categories & rankings

Myndbend Process Manager

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

GitHub by Git-Zen · 1 changes

Myndbend Process Manager · 0 changes

5. App details

Frequently asked

Is GitHub by Git-Zen or Myndbend Process Manager cheaper?

Which has better reviews, GitHub by Git-Zen or Myndbend Process Manager?

Should I choose GitHub by Git-Zen or Myndbend Process Manager?

Which is faster to set up, GitHub by Git-Zen or Myndbend Process Manager?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between GitHub by Git-Zen and Myndbend Process Manager?

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