AssetSonar vs Myndbend Process — Zendesk

AssetSonar vs Myndbend Process Manager

Name: AssetSonar
Availability: OnlineOnly
Rating: 5 (7 reviews)

Side-by-side comparison · 24 data points

AssetSonar

5.0·7reviews

Resolve IT tickets faster with complete asset context

zendeskFree to install

Change

1. Listing metadata

Field-level data

	AssetSonar	Myndbend Process Manager
Tagline	“Resolve IT tickets faster with complete asset context”53 chars	“Create child tickets and get approvals from your agents or end-users”68 chars
Description	2022 / 5000 chars40% used	3339 / 5000 chars67% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	EZO	Myndbend
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between AssetSonar and Myndbend Process Manager
Metric	AssetSonar	Myndbend Process Manager
Rating	★ 5.0 ★	4.0 ★
Total reviews	7	★ 163
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	AssetSonar	Myndbend Process Manager
asset	#3	Not ranked
asset management	#3	Not ranked

5. App details

Long-form description · keyword frequency

AssetSonar

EZO AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), and Patch Management into one connected platform, and puts that context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one. At its core is the IT Graph, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk. For IT Agents: Open any ticket in the Zendesk Agent Workspace and see the requester's complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected. For employees: Request hardware or software directly from the Zendesk Help Center with real-time visibility into what's available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start. For IT & SAM Teams: Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync. Together, AssetSonar and Zendesk give IT one unified system to resolve issues faster, control spend, tighten compliance, and manage the full employee and asset lifecycle. EZO processes Customer Data in accordance with its Terms of Service. Additionally, EZO's Privacy Policy applies to processing of Personal Data. For more information, reach out to us at [email protected].

Top keywords

assetsonar5×1.75%
software5×1.75%
zendesk5×1.75%
management4×1.40%
asset3×1.05%
assets3×1.05%
context3×1.05%
service3×1.05%
teams3×1.05%
asset management2×0.70%
complete2×0.70%
connected2×0.70%

Myndbend Process Manager

Myndbend Process Manager: Policy-Driven Approval & Workflow Governance for Zendesk Myndbend™ Process Manager extends Zendesk with a structured governance layer for approvals and complex workflows. It enables teams to build custom, auditable, and policy-driven processes directly inside Zendesk—without relying on tribal knowledge or manual coordination. Organizations use Myndbend to standardize high-stakes operational workflows such as: HR Onboarding & Offboarding IT Change Management Access Rights Requests Financial Approvals Internal Escalations ...or any other workflow that requires approvals, dependencies, or coordinated downstream work. Approval Governance & Decision Controls Myndbend™ Process Manager allows you to build audit-ready approval processes that ensure the right people review the right requests with the right context. Key capabilities include: Centralized Approval Tracking: Track all approval activity directly on tickets—including comments and actions from stakeholders (e.g., Finance or Legal) who don't log into Zendesk. Enforced Authority Levels: Define staff and supervisor relationships so requests never bypass required approval hierarchies. Context-Rich Approvals: Customize approval emails to surface relevant ticket data, ensuring approvers understand impact and risk before signing off. Dynamic Approval Routing: Automatically assign approvers based on custom criteria such as department, request type, or risk level. Sequential Approvals: Enforce ordered approval flows (e.g., HR approval before IT) to match real-world policy requirements. Ticket Workflows Myndbend™ Process Manager helps teams codify policies into enforceable workflows—so no steps are skipped and no context is lost. Capabilities include: Ticket Relationships & Dependencies: Define and enforce dependencies between tickets (e.g., access cannot be granted until prerequisites are complete). Cross-Team Orchestration: Automatically create and manage child tickets for different teams (IT, HR, Facilities) when a request is approved. Standardized Templates: Turn manual best practices into repeatable, automated workflows that save time and reduce errors. Synchronized Data: Keep linked tickets in sync to maintain a consistent source of truth across the workflow. Audit-Ready Exports: Export tickets with full histories—including comments, custom fields, and approval actions—for compliance and audits. View features and pricing Data Privacy & Usage Data Accessed & Used: The application uses Zendesk OAuth for agent and end-user access to read and update tickets. It accesses data such as ticket content, comments, custom fields, and ticket-specific user data for its features (approvals, child ticket creation, etc.). Data Retention: Myndbend Process Manager permanently stores metadata and templates, but does not retain personal Zendesk ticket or user data. Ticket-specific data is immediately purged after use. Security & Compliance: The Myndbend Process Manager application is subject to an SOC 2 Type II examination covering Security, Availability, and Confidentiality. Data in motion is secured using the TLS protocol. Data Privacy: The solution limits data collection, processing data strictly for service delivery. For more information, please review our Terms of Service and Privacy Policy.

Frequently asked

Common questions about this comparison

Is AssetSonar or Myndbend Process Manager cheaper?

Both AssetSonar and Myndbend Process Manager offer paid plans only. AssetSonar starts at Free to install; Myndbend Process Manager starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, AssetSonar or Myndbend Process Manager?

AssetSonar has the higher average rating (5.0★ from 7 reviews) compared to Myndbend Process Manager (4.0★ from 163 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose AssetSonar or Myndbend Process Manager?

AssetSonar holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AssetSonar or Myndbend Process Manager?

Both apps are one-click installs from the Zendesk Marketplace. Myndbend Process Manager has the deeper published review base (163 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

AssetSonar typically suits early-stage and growth-mode teams based on its published review base (7 reviews). Myndbend Process Manager typically suits early-stage and growth-mode teams based on its published review base (163 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between AssetSonar and Myndbend Process Manager?

Migration support varies by app and category. AssetSonar and Myndbend Process Manager both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AssetSonar" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AssetSonar vs Myndbend Process Manager

AssetSonar

1. Listing metadata

2. Categories & rankings

Myndbend Process Manager

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

AssetSonar · 6 changes

Myndbend Process Manager · 0 changes

5. App details

Frequently asked

Is AssetSonar or Myndbend Process Manager cheaper?

Which has better reviews, AssetSonar or Myndbend Process Manager?

Should I choose AssetSonar or Myndbend Process Manager?

Which is faster to set up, AssetSonar or Myndbend Process Manager?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between AssetSonar and Myndbend Process Manager?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons