Side-by-side comparison · 24 data points
| Past Tickets Search AI by Macha | YouTube Comments Pro by POM | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
YouTube Comments Pro allows Zendesk users to collect comments from YouTube platform
| Metric | Past Tickets Search AI by Macha | YouTube Comments Pro by POM |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 8 | ★ 9 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free 14-day trial |
Based on the data on this page, Past Tickets Search AI by Macha is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs YouTube Comments Pro by POM's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Past Tickets Search AI by Macha at Free to install, YouTube Comments Pro by POM at Free 14-day trial. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Past Tickets Search AI by Macha; mid-market and enterprise support teams with specific feature requirements should evaluate both — YouTube Comments Pro by POM's 9-review base may include the workflow context that matches your specific use case better than Past Tickets Search AI by Macha's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Past Tickets Search AI by Macha audit • YouTube Comments Pro by POM audit
Both Past Tickets Search AI by Macha and YouTube Comments Pro by POM offer paid plans only. Past Tickets Search AI by Macha starts at Free to install; YouTube Comments Pro by POM starts at Free 14-day trial. Compare the per-tier features in the Pricing section above before committing.
Past Tickets Search AI by Macha has the higher average rating (5.0★ from 8 reviews) compared to YouTube Comments Pro by POM (4.0★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Past Tickets Search AI by Macha holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. YouTube Comments Pro by POM has the deeper published review base (9 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Past Tickets Search AI by Macha typically suits early-stage and growth-mode teams based on its published review base (8 reviews). YouTube Comments Pro by POM typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Past Tickets Search AI by Macha and YouTube Comments Pro by POM both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Past Tickets Search AI by Macha" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
