Panorama9
What we can do for you We create Zendesk tickets based on issues detected by the Panorama9 monitoring and management system. Optionally have Panorama9 close the ticket once the issue has been resolved. The Panorama9 App in Zendesk automatically adds useful information about the desktop, laptop or server the ticket relates to. Panorama9 will automatically associate both the machine and user with the ticket and allow you to access Panorama9 with extended info directly from the Zendesk ticket. Even when an end user submits a ticket we will lookup and associate the relevant machine. This will significantly speed up troubleshooting. A remote control session can be started directly from any support ticket - using our built-in remote control tool or any of the solutions we integrate with (such as TeamViewer, RDP and various VNC-based tools). Why you should use us Panorama9 is a true cloud-based IT management tool used by both MSPs (managed service providers) and IT administrators to gain full transparency, visibility and control of all endpoints ‒ from servers, desktops, laptops, printers and switches to even Internet services such as websites and VPN connections. Gain a full overview of your network, improve uptime, keep your network secure and avoid things falling between the cracks. Discover all your machines, printers, switches, installed applications and more Monitor services are running and hardware is working problem-free around the clock Be the first to know when your IT environment encounters problems Use our patching solution to keep your applications up-to-date and secure Easily manage your machines with the built-in remote control feature Get started in no time We promise that you will be reaping the benefits within minutes. Already a Panorama9 customer or not doesn't matter. Just install the Panorama9 App and we'll help you get started with just a few clicks.
GitHub by TissueApp
TissueApp for GitHub Seamless Zendesk – GitHub Integration TissueApp is a reliable, two-way Zendesk–GitHub integration that eliminates the headaches of managing tickets and issues across separate platforms. Whether your help desk team works in Zendesk or your developers and engineers prefer GitHub, TissueApp synchronizes tickets, GitHub issues, pull requests, and comments in real time to keep everyone aligned. Key Benefits Two-Way Sync: Updates in GitHub—including issue tracking, pull requests, and commit comments—appear instantly in Zendesk. Likewise, when your support agents add private or public comments in Zendesk, those updates are automatically reflected in GitHub. Full Privacy: We never store your repository data or read your code. TissueApp simply acts as a secure, real-time synchronization layer between Zendesk and GitHub—respecting your data and code confidentiality every step of the way. Streamlined Collaboration: Help desk agents can see all relevant GitHub issue details (status, assignees, labels, pull request links) right in Zendesk, while developers can see the original ticket context in GitHub without needing extra Zendesk licenses. Faster Escalations: Tired of juggling multiple systems or copy-pasting issue updates? TissueApp's escalation process lets you file a GitHub issue from a Zendesk ticket in a few clicks, complete with all relevant attachments and notes. Unlimited Repositories & Advanced Settings: Connect as many GitHub repos as you need, set custom sync rules, and configure your workflow to match your team's existing processes—ideal for both small businesses and enterprise-level DevOps teams. How It Works Install & Configure: Add TissueApp to your Zendesk account and link your GitHub organization or repository. Map Fields: Decide which fields, labels, or statuses you want to keep in sync, including private comments or attachments. Collaborate Seamlessly: Your support staff stays in Zendesk, logging customer issues and updates. Your developers remain in GitHub, working on issues and pull requests. TissueApp ensures both platforms are always up to date. Why TissueApp? Centralized Visibility: Keep everyone on the same page: Customer Support sees real-time DevOps updates, while Engineering sees the problem details and technical support context. Save Time & Resources: Eliminate double entry and cut down on status update emails or Slack messages. TissueApp handles the entire sync workflow behind the scenes. Reliable & Secure: We built TissueApp to ensure your data and code stay private. No advanced technical overhead required—just configure and go. Plans for Every Team Starter ($30/mo): Two-way sync, unlimited repositories, advanced settings, priority support. Business ($25/mo billed annually): Everything in Starter plus custom integrations. Enterprise (Custom): Tailored for large SaaS or DevOps teams needing specialized features. Join over 5,000 support agents and developers who have simplified their Zendesk–GitHub collaboration with TissueApp. Try a demo today and see how TissueApp helps your team resolve issues faster, keep customer support in sync with engineering, and deliver a seamless technical support experience. for more information, please visit our website at https://www.tissueapp.com/GitHub
