55PBX Softphone PABX Virtual vs Aircall for Sell

Overview Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! View caller details at a glance On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. Get rid of the busy work. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Leverage advanced phone workflows In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your sales performance Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Turbocharge your outbound productivity With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Data disclosure & security The Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.

55PBX Pabx Virtual é uma ferramenta completa para atendimento, vendas, customer service e customer success. Somos Telecom as a Service e possuímos soluções completas. Nossos contatos: 0800 055 0055 e [email protected] Este softphone oferece opções de: - CTI: integre com Zendesk Talk Partner Edition e tenha todas as informações do Support e de clientes na tela (Computer Telephony Integration); - API: Todo o sistema da 55PBX é formado por API´s e você pode integrar API´s de clientes, CRM´s como Sugar, Microsoft Dynamics, Salesforce, entre outros; - URA: Crie e edite sua URA em tempo real pelo admin, de forma fácil. Crie filas, ramais e aumente o poder de atendimento e Satisfação do cliente; - Automação: Integre sua URA com seu sistema e responda com Text to Speech para seus clientes, reduzindo atendimento humano e melhorando a experiência; - Sistema 360: Fale com o Softphone na Zendesk, Softphones de mercado como 3CX, x-Lite, Zoiper, na extensão do Google Chrome, em telefones IP ou redirecionando para seu celular; - Integração com outros PABX: o 55PBX tem a facilidade de continuar no seu sistema legado de CCaaS como PABX Virtuais como Genesys, Talkdesk, Twilio ou no seu Cisco, Avaya... Funcionalidades do sistema da 55PBX vão desde uma simples subida de um numero receptivo na conta para fazer seu customer success ou atendimento de SAC até grandes integrações para inbound sales com discadoras e retornos de API´s. O sistema de telefonia conta com venda de 0800, 4004/4003, números locais DDD´s, numeros receptivos internacionais e também minutagem para fazer ativos com baixo custo homologados pela Anatel. O PABX conta com URA, DAC, Filas, Ramais, Gravação de Ligação, Pesquisa de Qualidade de Atendimento, Discadora Automatica, Formulario de Atendimento, Reports, Relatório de Tempo Real e Monitoramento. A Central conta ainda com integrações em Microsoft Power BI, Tableau, Klipfolio e ferramentas de BI. As URA´s podem ser Simples com configuração no sistema, pode ser URA Inteligente com TTS integrado em sistemas via API (ecommerce, vendas, SAC, CX e CS) ou URA Segura, integrada em gateways para venda PCI Compliance com supressão de dados no audio do agente de televendas. 55PBX é a ferramenta de telefonia completa para sua empresa, independente do seu tamanho e serve para atender qualquer área de qualquer segmento, de qualquer negócio. Transforme sua telefonia empresarial em seu melhor canal de atendimento! www.55pbx.com